Personal Summary
Dedicated Sales Associate with 5+ years of experience in retail environments. Recognised for my ability to communicate with customers, provide exceptional service, and upsell products. Have received ‘Employee of the Year’ award two years consecutively. Seeking retail sales position with opportunities for advancement into a managerial position.
Key Skills
- Expert organisational skills
- Skilled with Point of Sale software (TokenWorks Magnetic Card Reader, Plexis Software Plexis POS)
- Conversational French speaker
- Upselling
- Excellent interpersonal skills
- Conflict resolution
- Time management
Education
University of Leeds (2014–2017)
BA (Hons) Business Management — upper second class honours (2:1)
Relevant Modules: Management Research and Analysis, Managing in the Digital Workplace, Operations and Supply Chain Management, Leadership in Organisations, Strategic Management
Dissertation Topic: Implementation of Effective Sales Strategies
King Edward VII School, Sheffield (2007–2014)
A-levels: Maths (A), French (A), English Literature (A)
GCSEs: 10 A-C including Maths, English, Combined Science, and Geography
Work Experience
BURBERRY, Soho, London
Sales Associate, December 2018 – Present
- Assist ~50 customers daily in finding merchandise, while providing recommendations that have led to a 12% annual increase in sales
- Helped implement a new inventory tracking system, improving organisational efficiency
- Exceeded sales goals by over 150% for two consecutive months
- Manage merchandise displays, highlighting new inventory with the goal of increasing sales
- Regularly maintain at least a 90% customer service feedback rating
- Encouraged 80 new patrons to sign up for Burberry’s newsletter
- Received ‘Employee of the Year’ awards for 2019 and 2020
TESCO, Leeds
Customer Assistant, May 2015 – March 2017
- Checked out upwards of 150 customers daily, ensuring they each had a seamless, pleasant experience
- Led a drive to reduce food waste, earning accolades from management for efficiency and environmental consciousness
- Ensured all produce was handled according to health and safety regulations
- Maintained accurate records of store inventory
Hobbies & Interests
- Avid cyclist, regularly participating in regional races
- Amateur viola player
- Enjoy socialising with friends