PERSONAL STATEMENT
Energetic and customer-focused professional with 5+ years of experience in dynamic, fast-paced retail environments. Committed to delivering quality, personalised customer service and achieving excellent sales figures. Effective communicator with the ability to build positive relationships with a diverse range of clientele. Seeking to use proven upselling and cross-selling techniques at Tesco to increase store profit and customer loyalty.
WORK EXPERIENCE
Senior Sales Associate | Jul 2021–present
Morrisons, Southall
- Attend 2 staff meetings weekly to offer recommendations on process improvements
- Direct the operations of a cross-functional team of 10+ sales assistants to inspire the consistent achievement of sales targets, KPIs, and improved efficiency
- Administer retail loss prevention methods and encourage adherence to established security policies
- Interview and onboard 5+ new staff members each quarter
- Executed a referral program that attracted customers and increased sales by 7.5%
Sales Assistant | Nov 2019–Jun 2021
Shop Right, Charlton
- Processed cash and card payments using the store’s POS system with 100% accuracy
- Implemented a new inventory management system that increased the efficiency of the process by 35%
- Resolved customer complaints and escalated issues to the store manager when necessary, leading to a 20% increase in client satisfaction
- Met and surpassed the store’s sales goals, boosting profits by 10%
- Supervised and trained new staff members, ensuring their compliance with company policies and expected service levels
- Collaborated with 3 colleagues by setting up in-store promotions to inform customers of new offers and discounts
Cashier | Apr 2017–Oct 2019
Chilope Stores, Brentford
- Upheld excellent hygiene standards by participating in store cleaning and maintenance
- Managed cash and card payments, handling over 200 transactions daily
- Helped customers find items in the store and recommended alternative products when appropriate
- Answered 50+ customer calls daily regarding store information, order placement, and product quality complaints
- Improved store layout for a better shopping experience, resulting in a 10%+ revenue increase each quarter
- Greeted customers in a friendly manner by promptly assisting with any concerns and inquiries
EDUCATION
Black Bird Training, Manchester | 2016
Certified Management Accountant (CMA)
MGT Training | 2015
NVQ Level 2 Retail Skills
Villiers High School, Boyd Ave, Southall | Sep 2010–Oct 2014
- A-Levels: English (A), Business Studies (B), Maths (C)
- GCSEs: 10 A*–C, including English, Maths, and French
ADDITIONAL SKILLS
- Skilled at MS Office (Word, Excel, and PowerPoint)
- Understanding of basic math
- Good stamina with the ability to stand upright for long hours
- Proficient in using POS software (Shopkeep, Shopify, and TokenWorks)
- Fluent in French and English
- Excellent communication, interpersonal, and problem-solving skills
- Adept at upselling, cross-selling, trust building, and conflict resolution
HOBBIES & INTERESTS
- Travelling
- Participating in team sports
- Exercising