Personal Statement
Results-driven sales executive with 8 years of experience in sales strategies, customer relations, and product promotion. Track record of securing new clients and mentoring high-performing teams. Possess strong interpersonal skills and am eager to use my background in customer advocacy to boost sales and support the long-term expansion of [Company Name].
Work Experience
The Access Group, Loughborough
Sales Executive | Jan 2020–Present
- Oversee numerous sales-based operations, including bid development, contract negotiations, and strategic partnerships with key decision-makers and senior executives
- Represent the business at 47 trade events to boost exposure and acquire market share
- Attend monthly meetings to discuss new strategies and upcoming revenue estimates based on client orders
- Prepare and execute weekly sales plans ahead of meetings with government organisations and retail-buying groups to secure new business opportunities and develop leads
- Maintained margins of 45% by collecting market and customer data to promote the business to external clients
- Increased customer conversion rates by 20% by successfully employing new upselling and cross-selling strategies to offer special deals, which in turn exceeded quarterly company goals by 17%
Smith & Sterling LTD, Bradford
Sales Support Specialist | Sep 2016–Dec 2019
- Helped the company surpass £3.5M in annual sales by implementing a new online ordering and reservation system that facilitated order processing and fulfilment times
- Maintained knowledge of current payment policies and exchange practices, administered all point-of-sale opening and closing procedures, and processed cash and credit transactions
- Informed customers about deals and promotions by offering discounts and providing additional benefits to those who extended their online subscription
- Resolved 15+ customer complaints over the phone every week by relaying specific issues to the proper senior representative and checking back with clients to ensure everything was dealt with appropriately
Relish Sales, Leeds
Sales Assistant | Jul 2014–Aug 2016
- Greeted customers as they entered the store, assisted them with locating items, and suggested different product options that would meet and exceed their shopping needs
- Increased customer retention rates by 15% by addressing complaints promptly, answering questions about store policies, and educating clients about the benefits of online ordering
- Achieved 98% positive feedback for 2 consecutive years by developing and executing promotional sales and marketing plans while resolving customer service issues both in person and over the phone
- Restocked merchandise displays and rearranged items on shelves, ensuring the sales floor was visually appealing to highlight new styles, attract customers, and enhance sales
Education
Leeds Beckett University, Leeds | 2011–2014
BA (Hons) Business Management — Upper Second-Class Honours (2:1)
- Relevant Modules: Business Accounting, Economics, Marketing Principles, Human Resource Management
Leeds West Academy, Leeds | 2008–2011
- A-Levels: Business Studies (A), Economics (A), English (B)
- GCSEs: 10 A*–C, including English, Maths, and ICT
Additional Skills
Computer
- MS Office Suite (Word, Excel, PowerPoint)
- Salesforce
Professional
- Sales operations
- Product promotion
- Marketing
- Negotiation
- Customer service
- Team leadership
- Critical thinking
- Problem solving
Hobbies & Interests
- Outdoor sports
- Computing
- Attending community events
