What Are Soft Skills? Definition & Examples

Watch this video to find out everything you need to know about soft skills:

If you’re looking for a job in 2024, you’ll notice every employer is looking for two things in their next hire:

• Technical skills and knowledge for doing specific tasks
• Professional traits for performing well in the role

These professional traits, qualities like good communication and empathy, are commonly known as soft skills — and knowing how to talk about them on your CV is essential for standing out when you apply for a job.

In this article, we’ll give you a definition for soft skills, list 13 key soft skills for your CV, and explain where to highlight them on your CV. If you’re curious to read more, we also have the answers to three frequently asked questions people often have about soft skills.

What are soft skills?

Soft skills (also known as personal skills) are core abilities that you develop through life experiences, rather than learn in a traditional manner. Good communication is a good example.

Depending on the position they’re hiring for, employers value different soft skills. This is because possessing the right soft skill set will help you thrive in a specific role, whether you need to work well independently, collaborate with various stakeholders, or provide excellent customer service.

To help you figure out what soft skills to list on your CV, we’ve created a list of 13 of the most in-demand soft skills employers look for.

13 soft skills examples for your CV

Here’s a list of the 13 top soft skills you can use in 2024 to boost your CV and impress employers:

1. Communication
2. People skills
3. Adaptability
4. Leadership
5. Empathy
6. Administration skills
7. Customer service
8. Creativity
9. Problem solving
10. Teamwork
11. Organisational skills
12. Patient care skills
13. Time management

1. Communication skills

Good communication skills help you explain your ideas clearly and professionally. Being an excellent communicator is a valuable soft skill in any work environment because it allows you to:

• exchange information quickly and accurately with others
• avoid misunderstandings or potential conflicts with coworkers
• maintain positive relationships with your customers or colleagues

Here are some specific abilities you can put on your CV to highlight your communication skills:

2. People skills

People skills, also known as interpersonal skills, enable you to get on well with others, whether they’re colleagues, clients, or professionals in the same field as you.

Employers in every field seek applicants with outstanding people skills.

Let’s say you’re a freelancer who works from home. You’ll still need to interact well with project stakeholders and handle frustrated or demanding clients. Having great people skills will allow you to better represent yourself and the services you offer, helping ensure that you keep receiving work.

Here are some other personal attributes related to people skills:

3. Adaptability

Adaptability is the ability to adjust to new situations and succeed in them. Employers seek applicants who are willing to adapt to different scenarios and adjust well to unexpected changes, so don’t forget to include this skill on your CV.

Skills relating to flexibility include:

4. Leadership skills

Leadership means setting a vision and guiding your employees towards it. This soft skill also involves being a good role model at your workplace and setting high expectations regarding output and workplace behaviour.

Here are some key leadership skills to list as strengths on your CV:

5. Empathy

Empathy refers to your ability to understand and relate to other people.

In addition to contributing to positive, productive relationships, empathy brings several benefits to professional spaces, including:

• enhancing teamwork
• improving leadership
• increasing employee engagement
• enhancing customer service
• contributing to supportive, sustainable company cultures
• better approaches to task delegation and work distribution

These are some examples of interpersonal skills to add to your CV:

6. Administration skills

If you have a child who’s really careful with their pocket money or a friend who’s excellent at planning big social gatherings, you’ll know that certain personality types just have great administration skills (everyone else has to cultivate them over time).

Administration skills are essential for proper planning, resource allocation, and problem solving, making them a valuable trait for any professional. Demonstrate strong administration skills to your employer, and you’ll be more likely to receive promotions and greater responsibility.

Here are some uses for administration skills that employers love to see on a CV:

7. Customer service

No, they’re not just necessary in customer support and sales. You’ll need customer service skills in any client-facing job — which in the UK is most of them.

Employers want to know you’re someone who can see the customer at every stage of company processes and will leave them feeling happy with your services whenever you interact with them directly.

These specific skills help you deliver better customer service:

8. Creativity

Finding creative solutions to problems is essential in most jobs because it shows you can handle whatever problems arise. Creativity also refers to the ability to create unique work, which is essential for jobs such as teaching, journalism, copywriting, and graphic design.

Here are more skills related to creativity:

9. Problem solving skills

Employers value employees who independently anticipate and address problems rather than idly waiting for them to disappear.

The ability to identify problem areas, develop solutions, and implement those solutions is highly sought after, so ensure employers know you can handle challenges in your target role.

Below are some traits you can highlight on your CV to showcase your problem solving skills:

10. Teamwork

Teamwork skills allow you to collaborate effectively and build strong relationships with your peers.

A good team player is someone who knows how to be respectful, motivate others, and contribute to making meaningful decisions that help everyone reach their goals.

Show that teamwork skills are a part of your character by highlighting these abilities on your CV:

11. Organisational skills

Organisational skills help you effectively manage your tasks, resources, and information wisely within an organisation.

For example, knowing how to break down and plan larger projects can help you reduce stress and stay on track with deadlines.

Show employers you’re able to structure your work effectively with these skills:

12. Patient care skills

If you’re writing a nursing CV or carer CV, you should highlight your skills for care. These soft skills should show you can build rapport with patients, understand their needs, and make them feel cared for.

Here are some examples:

13. Time management skills

Time management skills help you complete tasks on time and maintain a high standard.

Companies look for candidates who have good work habits, so showing you’re a productive person on your CV is a great idea.

For good time management, you’ll need these skills:

What’s the difference between soft skills vs. hard skills?

The difference between soft skills and hard skills is that:

• soft skills are learnt naturally over the course of your life
• hard skills are learnt through training, schooling, or on-the-job experience

If hard skills tell employers what you can do, then soft skills tell them how you do that work. For instance, driving is a hard skill gained through driving lessons, taking an exam, and then earning a driving licence.

By contrast, being able to accept your driving instructor’s feedback and apply it quickly to the way you drive the car requires soft skills, like adaptability and a growth mindset. Also, being patient while driving on the road with others is another example of a soft skill.

Where to add soft skills to your CV

Unsure of how to write a CV that includes your most relevant soft skills? Below are four CV sections that are great places for you to add your soft skills:

1. Your skills section

The skills section of your CV is an ideal place for you to list your top hard and soft skills for your target role. Because employers have limited time to look at each application, ensure you list skills on your CV that directly relate back to the job advert.

For instance, this job posting is seeking someone with good caregiver skills:

And here’s how you could present the relevant skills for your CV:

2. Your work experience section

The work experience section of your CV is one of the best places for listing skills on your CV. If you’re listing soft skills in your CV skills section, provide examples of how you’ve used these skills in your work experience section.

Explaining when and how you’ve used these soft skills at work provides employers with proof of what you’ve accomplished and gives them an idea of how you’ll assist them if they hire you.

Here’s an example of a bullet point describing an applicant’s organisational skills in the work experience section of their CV:

3. Your hobbies and interests section

Listing your hobbies and interests on a CV is a good way to showcase positive parts of your personality that’ll make you an ideal candidate for companies.

By including hobbies and interests that highlight your soft skills and match the target company’s culture, you’ll have a higher chance of making it to the interview stage.

Here are some examples of hobbies and interests that are related to specific soft skills:

• Self-discipline and motivation (e.g., playing a musical instrument, gardening, programming)
• Creativity (e.g., painting, graphic design, singing)
• Teamwork and collaboration (e.g., playing a sport, joining a club, volunteering)
• Leadership (e.g., taking public speaking courses, joining a debate team)

4. Your CV education section

Your CV education section is another place for you to highlight your soft skills.

Not only does your schooling showcase what you learnt in the past, you can also use your education section to include:

• your degree (to demonstrate a commitment to your education)
• other qualifications (to demonstrate your growth mindset and openness to learning)
• relevant units (to showcase your favourite subjects or courses)
• school-related activities (to highlight your interpersonal skills with other students)
• high grades (to highlight your solid work ethic and ability)

Below is an example of a candidate’s CV education section that reflects their academic achievements and extracurricular activities:

Frequently asked questions about soft skills

Here are answers to some of the most commonly asked questions about soft skills:

1. What are some good soft skills for managers?
2. Why are soft skills important?
3. How can I improve my soft skills?

1. What are some good soft skills for managers?

Some good soft skills for managers are leadership, communication, making decisions, empathy, and solving problems in the workplace.

These skills are essential for anyone in management because they allow managers to:

• motivate their employees
• give workers clearly defined directions
• understand each employee’s point of view
• delegate tasks efficiently
• prevent issues among staff

2. Why are soft skills important?

Soft skills are important because they help you have successful relationships with your colleagues and customers.

These abilities have always been valued by employers but are becoming even more important in recent years as teamwork and flexibility have become increasingly necessary for companies to succeed long-term.

Besides encouraging a healthy work culture and helping you interact effectively with others, soft skills allow you to gain more confidence and feel comfortable with your ability to handle challenging situations throughout your life.

3. How can I improve my soft skills?

You can improve your soft skills by learning to understand yourself, selecting specific soft skills to work on, and setting achievable goals.

First, understanding yourself is key so you can get a better idea of who you are and what you need to work on. Try asking yourself questions such as:

• ‘What soft skills do I already have?’
• ‘What soft skills are relevant for the job I want?’
• ‘What soft skills should I work on improving?’

After you’ve identified one or two soft skills you want to improve, try setting SMART goals (which stands for Specific, Measurable, Achievable, Realistic, and Time-bound) goals to help you:

• take actionable steps towards improving your abilities
• stay accountable with your goals
• feel a sense of achievement once you’ve successfully handled an interaction involving your soft skills

More FAQs related to soft skills on your CV

Below are more questions to assist you with the CV writing process.

• What do employers look for in a CV?
• Why is a CV important?
• What should a CV include?
• What is a personal profile on a CV?