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Customer Success Manager CV Template (Text Format)
PERSONAL STATEMENT
Results-driven customer success manager with 7+ years of industry experience in building customer loyalty and fostering long-term client relationships in a fast-paced B2B environment. Committed to expanding business reach and sustainability through data-driven approaches that ensure positive customer experiences and revenue growth. Dedicated to increasing business productivity and profitability in a supportive working environment.
WORK EXPERIENCE
Customer Success Manager
Walters PLC
August 2019–Present, Exeter
- Directed all stages of company effort towards lead generation, business adoption, and ensuring long-term customer patronage
- Expanded client base from 200 to 1000 through excellent customer service and proactive communication
- Increased company revenue by a quarterly average of 15% through strategic customer management, cross-department strategy building, and SLA delivery
- Achieved 80% annual customer renewal rate across 800 clients in 10 countries
- Exceeded annual company customer growth target for 2020 while cutting costs by 47%
Customer Success Manager
Bloom PLC
May 2017–August 2019, Plymouth
- Led team of 5 to manage all stages of customer lifecycle through exemplary customer service that reduced unsubscriptions by 70%
- Championed launch of 2 online platforms for client complaints and ensured guaranteed follow-up to provide timely resolution of complaints, boosting customer satisfaction by 60%
- Implemented customer assistance via video chat and WhatsApp for 24-hour live interaction to improve in-person engagement, resulting in a 58% increase in revenue
- Successfully leveraged AI technologies such as chatbots and real-time transcription to improve customer experience, leading to a 5/5 rating on yearly client satisfaction surveys
- Designed and coordinated 6+ strategic marketing campaigns to increase revenue by 60%, generate leads, and improve customer service over 18 months
Customer Success Manager
Sage Inc.
January 2015–April 2017, Bristol
- Managed 150+ existing customer portfolios, onboarded 60 more over two years, and increased customer loyalty by 80%
- Received Best Staff Member of the Year award in recognition of excellent service
- Reduced churn by 45% through customer-driven approaches, including proactive communication, improved onboarding experiences, and targeted seasonal incentives
- Converted 90% of referrals into sales references through upselling to exceed sales targets
- Strategised a 60% increase in customer retention from campaigns using Salesforce and CustomerGuage to gain insight into customer behaviour and marketing trends
EDUCATION
Master of Science, Business Administration
University of Leicester
2013–2015, Leicester
Bachelor (Hons), Marketing
University of Leicester
2009–2013, Leicester
KEY SKILLS
- Expert organisational skills
- Proficient in Trello, Salesforce, CustomerGuage
- Excellent customer service skills
- Great people skills
- Fluent in English and Spanish
- Creative problem-solving
- Superb time management
HOBBIES & INTERESTS
- Socialising with friends and family
- Playing football weekly
- Gardening
- Reading non-fiction books
- Solving puzzles
- Fishing
Skills for your customer success manager CV
Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.
As a customer success manager, your main responsibility is to ensure customers have a positive experience with your company. This can include providing customer support, developing customer relationships, and identifying ways to improve customer satisfaction.
Customer success managers act as go-betweens for departments like sales and marketing. They’re responsible for identifying customer needs and monitoring usage patterns and trends.
Other core responsibilities of customer success managers include:
- Developing customer service strategies
- Overseeing customer support teams
- Anticipating customer needs
Several soft skills (personality-based traits) are essential to this role. You’ll need strong analytical skills, excellent written and verbal communication, and interpersonal skills.
An ability to multitask and manage multiple projects at once will also help you keep operations running smoothly.
Give examples of your soft skills in your CV’s personal statement and work experience sections so the employer clearly understands how you’ll benefit their company.
Some great skills to put on a customer success manager CV include:
- Negotiation
- Critical thinking skills
- Sales skills
- In-depth product knowledge
- Data skills (SQL, R, Python)
- Motivational skills
- Customer service skills
- Empathy
- Assertiveness
- Familiarity with customer management software (e.g., Salesforce)
Need more help putting together your CV? Get step-by-step help by using a quick and easy-to-use CV generator — create a cover letter as well to complete your application.
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