Customer success manager CV template (text format)

PERSONAL STATEMENT

Results-driven customer success manager with 7+ years of industry experience in building customer loyalty and fostering long-term client relationships in a fast-paced B2B environment. Committed to expanding business reach and sustainability through data-driven approaches that ensure positive customer experiences and revenue growth. Dedicated to increasing business productivity and profitability in a supportive working environment.

WORK EXPERIENCE

Customer Success Manager, August 20XX–Present
Walters PLC, Exeter

  • Directed all stages of company effort towards lead generation, business adoption, and ensuring long-term customer patronage
  • Expanded client base from 200 to 1000 through excellent customer service and proactive communication
  • Increased company revenue by a quarterly average of 15% through strategic customer management, cross-department strategy building, and SLA delivery
  • Achieved 80% annual customer renewal rate across 800 clients in 10 countries

Customer Success Manager, May 20XX–August 20XX
Bloom PLC, Plymouth

  • Led team of 5 to manage all stages of customer lifecycle through exemplary customer service that reduced unsubscriptions by 70%
  • Championed launch of 2 online platforms for client complaints and ensured guaranteed follow-up to provide timely resolution of complaints
  • Implemented customer assistance via video chat and WhatsApp for 24-hour live interaction to improve in-person engagement, resulting in a 58% increase in revenue

EDUCATION

MSc, Business Administration, 20XX–20XX
University of Leicester

BA (Hons), Marketing, 20XX–20XX
University of Leicester

KEY SKILLS

  • Expert organisational skills
  • Proficient in Trello, Salesforce, CustomerGauge
  • Great people skills
  • Fluent in English and Spanish
  • Creative problem-solving

Best skills for your customer success manager CV

A good example of a CV.
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As a customer success manager, your main responsibility is to ensure customers have a positive experience with your company. This can include providing customer support, developing customer relationships, and identifying ways to improve customer satisfaction.

Customer success managers act as go-betweens for departments like sales and marketing. They’re responsible for identifying customer needs and monitoring usage patterns and trends.

Other core responsibilities of customer success managers include:

  • Developing customer service strategies
  • Overseeing customer support teams
  • Anticipating customer needs

Several soft skills (personality-based traits) are essential to this role. You’ll need strong analytical skills, excellent written and verbal communication, and interpersonal skills.

An ability to multitask and manage multiple projects at once will also help you keep operations running smoothly.

Give examples of your soft skills in your CV’s personal statement and work experience sections so the employer clearly understands how you’ll benefit their company.

Some great skills to consider adding when writing your CV include:

  • Negotiation
  • Critical thinking skills
  • Sales skills
  • In-depth product knowledge
  • Data skills (SQL, R, Python)
  • Motivational skills
  • Customer service skills
  • Empathy
  • Assertiveness
  • Familiarity with customer management software (e.g., Salesforce)

Need more help putting together your CV? Get step-by-step help by using a quick and easy-to-use CV generator — create a cover letter as well to complete your application.

Customer success manager job outlook in 2026 — things to know

According to the UK Earnings Explorer provided by the Office for National Statistics (ONS), customer success managers in the UK earn an average annual salary of £20,798.

Additionally, there are similar pay levels for both men and women in this type of role.

Data source: The Office for National Statistics, an agency of His Majesty’s Government. The information contains public sector information licensed under the Open Government Licence v3.0 and reflects the ONS’s most recent salary (1/11/2023), gender pay gap (4/2023), and skills shortage data (6/2022).

Nathan Soto
Written by

Nathan Soto

A CV expert & career counsellor, Nathan Soto helps job seekers with practical career advice, especially those following nontraditional career paths. Nathan graduated with a double-honours BA in French and Music, specialising in percussion. As well as providing career and CV-writing advice, he also works as a Mandarin–English translator and English language instructor. In his free time, he enjoys learning new languages.