PERSONAL STATEMENT
Experienced delivery driver with 4 years of experience in home and food delivery. Sparkling track record for customer service, having maintained feedback ratings of 90%+ across all previous positions. Recognised for ability to represent brands and reliability in making timely deliveries. Seeking a truck delivery position with opportunities to advance into a managerial position.
SKILLS
- Qualified heavy goods vehicle driver (held for over 12 months)
- excellent driving record
- proficient with route navigation software (Route4Me)
- excellent interpersonal skills
- customer service
- time management
WORK EXPERIENCE
Motorpoint, Birmingham
Home Delivery Driver, Dec 2020 – Present
- Highly reliable track record for on-time delivery — cover up to 25 drops per shift using route mapping software (MapQuest Route Planner) to navigate challenging routes and congested areas
- Comply with health and safety standards, abiding by the Highway Code at all times
- Manage relevant administration using EPOD system to validate receipt of goods
- Participate in multi-skilling initiatives, including onboarding for new hires
- Regularly maintain a 90%+ customer service feedback rating
Marks & Spencer, Wolverhampton
Food Delivery Driver, May 2019 – Oct 2020
- Represent Marks & Spencer brand with each delivery, providing excellent customer service
- Completed key food delivery training programs, including Level 2 Food Safety & Hygiene
- Provide a driver debrief to Transport Line Manager at the end of every shift
- Use proof of delivery software to register deliveries
- Alternate between day and night shifts, starting at 4am and 4pm respectively
- Maintained a consistent ‘A’ rating in customer experience satisfaction surveys
Deliveroo, Coventry
Delivery Rider, July 2018 – March, 2019
- Make up to 20 customers per shift, ensuring excellent customer service
- Verify contents of each order before loading against management dashboard
- Obey traffic laws and follow Highway Code at all times
- Use Deliveroo mapping software to identify fastest routes between pick-up and delivery points
- Perform emergency repairs, such as changing tires and changes
- Achieve and sustained a consistent rider ranking of 95+
EDUCATION
St Paul’s School, Coventry (2008-2015)
A-Levels: Media Studies (A), Psychology (B), English (C)
GCSEs: 10 A*–C including Maths, English Language, Combined Science, and Geography
Hobbies & Interests
- Avid runner • Completed two half-marathons in 2021
- Language learner • Self-teaching German
- Amateur DJ • Perform at local music venues