17 Bakewell Street,
Dear [Contact Person],
I’ve been an admirer of Catlin Active for a long time due in particular to the professionalism of your online service team. When I noticed the job opening for the Customer Service Manager position advertised on CareersBoard, I couldn’t wait to apply.
I have 6+ years of experience in customer service — 2 years in a management position. As the customer service manager at Next, I lead a team of 15+ to assist upwards of 2000+ monthly customers. I’ve demonstrated an aptitude for empowering my team during this timeframe and have driven hundreds of 5-star reviews praising customer service at the store.
One of my key contributions has been implementing a rigorous training and standardised evaluation process, which led to the following improvements:
- Increasing customer satisfaction by 22% annually by monitoring employee interactions with customers, providing constructive criticism, and intervening when necessary
- Reducing customer escalation rate by 15% by ensuring tactful resolution of client problems
I would love to meet with you to discuss the role further, and how my skills make me an asset to your team. You may reach me at 07911 135 476 or email@example.com to arrange an interview. Thank you for taking the time to review my application.