[Contact Person’s Name]
[Number and Street Name]
[Contact Person’s Phone Number]
[Contact Person’s Email]
Dear [Mr/Ms/Mx] [Contact Person’s Surname],
I’ve been an admirer of [Company Name] for a long time. In particular, I’ve always been impressed with the professionalism of your online service team, having interacted with them as a customer in the past. When I noticed the job opening for the Customer Service Manager position advertised on [Website], I couldn’t wait to apply.
From a qualifications standpoint, I have 3+ years’ leadership experience in customer service and a bachelor’s degree in Business Management. As the customer service manager at [Current Company], I lead a team of 15+ associates and representatives to assist upwards of 2000+ monthly customers. I’ve demonstrated an aptitude for building and empowering my team during this timeframe, and have driven hundreds of 5-star reviews praising customer service at the store.
One of my key contributions was implementing a rigorous training and standardized evaluation process, which led to the following improvements:
- Increasing customer satisfaction by 22% annually by monitoring employee interactions with customers, providing constructive criticism, and intervening when necessary
- Reducing customer escalation rate by 15% by ensuring tactful and courteous resolution of client problems
I’m also driven by a desire to provide a positive experience for every shopper. This drive has helped me generate more repeat and referral customers, and it’s evident in the consistent revenue growth visible during my tenure.
I’m highly conscientious and I take customer experience and satisfaction very seriously. I would love to meet with you to discuss the role further, and how my skills make me an asset to your team.
You may reach me at 555 555 555 or [email protected] to arrange an interview. Thank you for taking the time to review my application.