Be sure you use the proper cover letter format to make your cover letter readable and professional.
Customer Service Cover Letter Template (Text Format)
(Your Name)
(Your Address)
(Your Email)
(Your Phone No.)
(Today’s Date)
(Contact Person’s Name)
(Company Name)
(Company Address)
Dear (Contact Person’s Name),
I’m writing to express my interest in the (Job Title) position at (Company Name). With (Number) years of experience in customer service, (and X years in a management role), I’m confident in my ability to contribute to (Company Name) by delivering outstanding service and fostering a positive customer experience.
Throughout my career at (Previous Company/Companies), I’ve developed a strong foundation in (specific skills or achievements relevant to the job, e.g., problem-solving, team leadership, customer relationship management). For example, I (briefly describe a relevant achievement or responsibility, such as improving customer satisfaction by X% or managing a team of X representatives). My approach has always been to (describe your approach to customer service, e.g., ‘focus on clear communication and empathy to resolve issues effectively and build long-lasting customer relationships’).
I’m particularly drawn to (Company Name) because of (specific reason related to the company’s values, mission, or reputation, e.g., ‘your commitment to innovation and excellence in customer service’). I’m excited about the opportunity to contribute my skills in (specific area, e.g., customer satisfaction, digital transformation, team management) to help (Company Name) achieve its goals.
I’d love the opportunity to discuss how my background and passion align with the needs of your team. I’m available for an interview at your convenience and can be reached on (Your Phone Number) or at (Your Email Address).
Thank you for considering my application. I look forward to the possibility of contributing to the continued success of (Company Name).
Yours sincerely,
(Your Name)
Before you begin writing, make sure you know how to write a cover letter in a way that makes you seem like the best candidate for the job.
Entry-Level Customer Service Advisor Cover Letter
If you’re making your first job application for a customer service advisor role, you’ll need a cover letter like this:
Customer Service Manager Cover Letter
When applying for a customer service manager position, you should summarise your key strengths and achievements like this:
How to write a professional customer service cover letter
Customer service is a fast-paced industry with talented people looking to progress in their careers. If you want a shot at impressing a hiring manager and landing an interview, you need to make a cover letter that correctly displays your customer service skills and accomplishments.
We’ve included three professional writing tips for a customer service cover letter and examples to guide you as you write your own. When you’re done, make sure you pair your cover letter with a customer service CV to complete your application.
1. Start your cover letter with a detailed introduction
Hiring managers in customer service will view hundreds of applications for one position. Starting a cover letter off with an introduction that quickly showcases your experience and qualifications is essential for grabbing the hiring manager’s interest.
In your cover letter’s introduction, focus on including the following five key points:
- which position you’re applying for
- the company’s name
- how you found the opening
- why you’re interested in the position
- an impressive career achievement
Whether you’re an entry-level or experienced customer service representative, this can be done.
Here’s an example of how to write a cover letter introduction for a customer service veteran:
I’ve been an admirer of ABC Services for many years. In particular, I’ve always been impressed with the professionalism of its online service team, having interacted with them as a customer in the past. When I noticed the job opening for the Customer Service Manager position advertised on your website, I couldn’t wait to apply.
Now, here’s an example of a customer service cover letter introduction with no experience:
2. Focus on highlighting your people skills
The primary duty of a customer service representative is to interact with and help customers, ensuring they have a good experience and fixing any of their issues that arise in the process. To provide adequate customer service, you’ll need a range of soft skills, such as teamwork, communication, and empathy.
However, unlike writing a CV, you can’t simply create a skills list on a cover letter. Instead, you’ll need to give examples that outline your customer service experience. These examples must prove you have the right interpersonal skills to handle customer complaints and create an overall positive experience for each customer you serve.
Here’s an example of how to include your customer service skills in your cover letter:
My experience as a customer service representative at Tesco has helped me improve my organisational and leadership skills, and has provided me with extensive knowledge of how to upsell services and products to clients. I also worked at Premier Inn in Central London as a Receptionist, providing information about the city to an average of 100+ guests daily, and ensuring they had a great experience during their stay by fixing any issues they had with their room quickly and promptly.
3. Display your customer service accomplishments
Lastly, remember to include your customer service-related achievements in your cover letter. Without these achievements, the hiring manager won’t know how you performed at your previous job(s) and won’t have any metrics to judge your performance off of. Essentially, they won’t know if you’re worth interviewing, let alone hiring.
In customer service, you should focus on describing achievements like these:
- how many customers you serve daily
- innovative strategies you created to better serve customers
- awards you’ve received
- your customer satisfaction rating
Additionally, don’t forget to include numbers to give the hiring manager a measurable, clear indicator of how you performed.
Here’s an example of how to include your accomplishments on your customer service cover letter:
- Increasing customer satisfaction by 22% annually by monitoring employee interactions with customers, providing constructive criticism, and intervening when necessary
- Reducing customer escalation rate by 15% by ensuring tactful and courteous resolution of client problems
More CV & Cover Letter Examples:
