Customer Service Advisor CV

As a customer service advisor, you’ll be the first point of contact for customers looking for information or help. Your CV needs to show recruiters you can communicate accurately and provide the customer service experience they’re looking for.

To help you secure the job, here are four essential tips for writing your customer service advisor CV:

1. Open with a strong customer service advisor CV personal statement

Your CV personal statement should grab the reader’s attention by showing why you want the position or how much passion goes into what you do for others. Your customer service personal statement is what your potential employer reads first to quickly decide whether you’re a suitable candidate or not.

As a customer service advisor, your statement should show you have the relevant skills and experience needed to handle customer complaints, perform administrative tasks, and improve the company’s reputation.

Including a forward-looking statement of what you’d like to achieve in the new company can also help you connect to your target employer.

Here’s an example of a well-written customer service advisor’s personal statement:

A customer service advisor's CV personal statement

Reliable customer service advisor with 7+ years of experience working in a busy call centre. Notable accomplishments include increasing service delivery and 100% customer satisfaction. Skilled at increasing customer satisfaction and loyalty rates. Seeking a position with a new customer base at Grasslands Inc.

2. Highlight your customer service advisor CV skills

Employers will look for hard and soft skills on your CV to see if you’d be a good match for their open customer service advisor job. Highlighting these skills in your personal statement and adding them to the designated skills section will show your employer that you have the skills they seek.

Hard skills are specific teachable skills related to a particular industry. These technical abilities are essential for a customer service advisor because these professionals are responsible for pleasing customers, upholding the company’s branding values, and keeping everyone happy.

Here are relevant hard skills you might include on your customer service advisor CV:

Soft skills are interpersonal skills or personal attributes that help you work well with others. For instance, employers seek candidates who treat every customer with respect and explain product information to them clearly, so list your excellent communication skills on your CV.

Here are relevant soft skills related to customer service:

By presenting these soft skills in your work experience section, you’re not only making your customer service advisor CV more engaging but also providing relevant context for employers.

Here are some examples of how to fit soft skills into your customer service advisor CV:

3. Include bold customer service advisor action verbs

The best way to catch an employer’s attention and stand out from other applicants is to use action verbs in your customer service advisor CV.

Action verbs are powerful alternatives to cliches like ‘tasked with’ and ‘responsible for’ that paint a vivid picture of your achievements in your potential employer’s mind. So try starting each of your work experience bullet points with a different action verb so the recruiter can see that you’re a proactive candidate.[/rg_tip]

These verbs also help ensure that your CV passes applicant tracking systems (ATS) s. These programs search for specific words that stand out in applications, and shortlist good candidates for employers while filtering out unqualified applicants.

Here are action verbs related to customer service:

Accomplished	Achieved	Collaborated
Defined	Improved	Influenced
Marketed	Mediated	Motivated
Negotiated	Pioneered	Reconciled
Solved	Transformed	Translated
Verified	Volunteered	Won

Here’s how you can use action verbs in your customer service advisor CV:

Examples of action verbs on a customer service advisor CV

• Assisted 30 customers daily, with a 98% satisfaction rate
• Reduced customer waiting time from 30 minutes to 10 minutes, resulting in a 90% increase in customer enrolment
• Translated French, German, and English for customers which saved £2000 a year in translation services for the company

4. Write an impressive customer service advisor work experience section

Your work experience section is a crucial section that helps your target employers know what you’ve accomplished.

Employers want to see if you have the necessary experience they’re looking for. So focus on what you’ve achieved in your previous experience and show how the company will benefit if they hire you.

To make it easier for employers to scan your CV’s work experience section, list the jobs you’ve done, starting with the most recent position and working backwards(this format is known as a reverse-chronological CV).

Each of the entries in your work experience section should have the following:

• your job title
• name of the company
• start and end dates
• your accomplishments

Also, remember to quantify your past accomplishments as a customer service advisor. Then when your future employer glances at your CV, they’ll immediately see how you helped improve the customer experience at your previous companies.

For example, take a look at these work experience bullet points that list a customer service candidate’s achievements without any numbers:

• Discovered business opportunities for the company
• Helped improve customer satisfaction

And here are the same examples illustrated with bolded hard numbers:

• Detected new growth opportunities for added value which drove high retention and renewal rates with a current renewal revenue growth rate of 15%
• Increased overall customer satisfaction by 60% in 2021

The added numbers help the employer see the benefit of hiring this customer service advisor. When you quantify achievements from your previous employment, recruiters will have a concrete idea of what you can do.