Ensure your CV layout is structured to best highlight your unique experience and life situation.

Customer Service Advisor CV Template (Text Format)

PERSONAL STATEMENT

Accomplished, performance-driven Customer Service Advisor with 6+ years of experience in account management, technical support, and customer relations. Adept at handling customer complaints, troubleshooting issues, and juggling multiple projects simultaneously. Seeking a position at [Company Name] to effectively balance customer needs and company demands.

WORK EXPERIENCE

Customer Service Advisor
NEXT, Kilmarnock
Jun 2020–present

  • Communicate with 60+ customers daily through the phone and responded promptly to inbound calls to troubleshoot connections, keeping a record of each customer interaction and complaint
  • Trained and mentored team members to promote productivity, and led the staff to achieve a 99%+ customer service satisfaction rate
  • Led a high-performance team of up to 20 customer representatives and coordinated their activities to ensure top-notch service
  • Awarded with a monthly staff bonus for 5 consecutive months in recognition of outstanding service

Customer Service Associate
EVERLANE, Kilmarnock
Jul 2018–Jun 2020

  • Managed a team of 10 customer service advisors, and increased retention rate by 25% by resolving all networking issues for home and small businesses efficiently
  • Recognised as one of the top 3 advisors in the company by consistently surpassing the company’s customer satisfaction quotas
  • Detected new growth opportunities which drove the company’s renewal revenue growth rate to 15%

Customer Service Representative
THE SPRINGS, Kilmarnock
Oct 2016–Jun 2018

  • Dedicated to helping customers resolve their problems quickly while improving the company’s image
  • Answered 60+ inbound calls daily to address customer inquiries, resolve issues, and provide information on new products and services
  • Provided support to 150,000+ customer accounts across the UK and achieved a complaint resolution quality score of 99.9%

EDUCATION

Northumbria University, Newcastle-upon-Tyne
BA (HONS) BUSINESS MANAGEMENT — upper second-class honours (2:1)
Sep 2012–May 2016

Gosforth High School, Newcastle-upon-Tyne
A-Levels: Business Studies (B), Maths (B), History (C)
GCSEs: 10 A*–C, including English, Maths, and ICT
Sep 2005–July 2012

ADDITIONAL SKILLS

  • Skilled at handling multiple phone lines, call centre operations, conflict resolution, business development, and problem solving
  • Trilingual, fluent in English, French, and Spanish
  • Solid expertise in relationship management, customer engagement, and customer satisfaction
  • Excellent interpersonal, communication, analytical, and organisational skills

HOBBIES & INTERESTS

  • Video games
  • Skiing
  • Cooking and barbequing for friends and family

How to write a customer service advisor CV

Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.

As a customer service advisor, you’ll be the first point of contact for customers looking for information or help. Your CV needs to show recruiters you can communicate accurately and provide the customer service experience they’re looking for.

To help you secure the job, here are four essential tips for writing your customer service advisor CV:

1. Open with a strong customer service advisor CV personal statement

Your CV personal statement should grab the reader’s attention by showing why you want the position or how much passion goes into what you do for others. Your customer service personal statement is what your potential employer reads first to quickly decide whether you’re a suitable candidate or not.

As a customer service advisor, your statement should show you have the relevant skills and experience needed to handle customer complaints, perform administrative tasks, and improve the company’s reputation.

Including a forward-looking statement of what you’d like to achieve in the new company can also help you connect to your target employer.

Here’s an example of a well-written customer service advisor’s personal statement:

A customer service advisor's CV personal statement

Reliable customer service advisor with 7+ years of experience working in a busy call centre. Notable accomplishments include increasing service delivery and 100% customer satisfaction. Skilled at increasing customer satisfaction and loyalty rates. Seeking a position with a new customer base at Grasslands Inc.

2. Highlight your customer service advisor CV skills

Employers will look for hard and soft skills on your CV to see if you’d be a good match for their open customer service advisor job. Highlighting these skills in your personal statement and adding them to the designated skills section will show your employer that you have the skills they seek.

Hard skills are specific teachable skills related to a particular industry. These technical abilities are essential for a customer service advisor because these professionals are responsible for pleasing customers, upholding the company’s branding values, and keeping everyone happy.

Here are relevant hard skills you might include on your customer service advisor CV:

 

  • Customer service management
  • Customer support
  • Live agent experience
  • Telecommunications
  • Conference calling software (Google Meet, Zoom, Skype)
  • Software skills (Zendesk, Zoho Desk, Freshdesk, Kayako)
  • Word processing (Microsoft Office, Google Workspace)
  • Regular call monitoring
  • Account management
  • Foreign language skills: Spanish, French, English
  • Credit sales
  • Financial services

 

Soft skills are interpersonal skills or personal attributes that help you work well with others. For instance, employers seek candidates who treat every customer with respect and explain product information to them clearly, so list your excellent communication skills on your CV.

Here are relevant soft skills related to customer service:

 

  • Interpersonal skills
  • Patience
  • Active listening
  • Persuasion skills
  • Team player
  • Growth mindset
  • Adaptability
  • Problem-solving skills

 

By presenting these soft skills in your work experience section, you’re not only making your customer service advisor CV more engaging but also providing relevant context for employers.

Here are some examples of how to fit soft skills into your customer service advisor CV:

An example of soft skills demonstrated in an applicant's bullet points from their work experience section
Provide clear examples of your soft skills throughout your CV’s bullet points.

3. Include bold customer service advisor action verbs

The best way to catch an employer’s attention and stand out from other applicants is to use action verbs in your customer service advisor CV.

Action verbs are powerful alternatives to cliches like ‘tasked with’ and ‘responsible for’ that paint a vivid picture of your achievements in your potential employer’s mind. So try starting each of your work experience bullet points with a different action verb so the recruiter can see that you’re a proactive candidate.[/rg_tip]

 

These verbs also help ensure that your CV passes applicant tracking systems (ATS) s. These programs search for specific words that stand out in applications, and shortlist good candidates for employers while filtering out unqualified applicants.

Here are action verbs related to customer service:

Customer Service Advisor CV — Action Verbs

AccomplishedAchievedCollaborated
DefinedImprovedInfluenced
MarketedMediatedMotivated
NegotiatedPioneeredReconciled
SolvedTransformedTranslated
VerifiedVolunteeredWon

Here’s how you can use action verbs in your customer service advisor CV:

Examples of action verbs on a customer service advisor CV

  • Assisted 30 customers daily, with a 98% satisfaction rate
  • Reduced customer waiting time from 30 minutes to 10 minutes, resulting in a 90% increase in customer enrolment
  • Translated French, German, and English for customers which saved £2000 a year in translation services for the company

4. Write an impressive customer service advisor work experience section

Your work experience section is a crucial section that helps your target employers know what you’ve accomplished.

Employers want to see if you have the necessary experience they’re looking for. So focus on what you’ve achieved in your previous experience and show how the company will benefit if they hire you.

To make it easier for employers to scan your CV’s work experience section, list the jobs you’ve done, starting with the most recent position and working backwards(this format is known as a reverse-chronological CV).

Each of the entries in your work experience section should have the following:

  • your job title
  • name of the company
  • start and end dates
  • your accomplishments

Also, remember to quantify your past accomplishments as a customer service advisor. Then when your future employer glances at your CV, they’ll immediately see how you helped improve the customer experience at your previous companies.

For example, take a look at these work experience bullet points that list a customer service candidate’s achievements without any numbers:

  • Discovered business opportunities for the company
  • Helped improve customer satisfaction

And here are the same examples illustrated with bolded hard numbers:

  • Detected new growth opportunities for added value which drove high retention and renewal rates with a current renewal revenue growth rate of 15%
  • Increased overall customer satisfaction by 60% in 2021

The added numbers help the employer see the benefit of hiring this customer service advisor. When you quantify achievements from your previous employment, recruiters will have a concrete idea of what you can do.

There’s no need to learn how to write your CV if you use a CV maker instead. A CV maker produces your application document in mere minutes — complete your customer service application by creating a cover letter too.


Eva Chan
Written by

Eva Chan

Eva Chan is a Senior Digital PR Writer and Certified Professional Resume Writer (CPRW) at CV Genius. Born and raised in Vancouver, British Columbia, Eva has 2+ years of experience inspiring and guiding a range of professionals.   Eva graduated from the University of British Columbia with a bachelor’s degree in English.   Eva's insights and career advice have earned recognition from leading platforms including ClearCompany, Dr. Bill, Total Jobs.   For any media-related queries or for a future quote, you can reach her at [eva] @ [cvgenius.com] or connect with her via LinkedIn. Please note that we don’t accept any guest posts.