Ensure your CV format is structured to best highlight your unique experience and life situation.
Customer Service CV Template (Text Format)
FORENAME & SURNAME
phone: 07123 456 789 | email: professional-email@email.com | location: Town/City, Postcode | LinkedIn: linkedin.com/in/your-profile
CV PERSONAL STATEMENT
Dedicated customer service professional with [no.] years of experience. Seeking to leverage my experience in [relevant abilities] to fill the [position title] position at [company name]. Hold a [degree/qualification] in [Degree/Qualification Title]. Skilled at [2–3 relevant skills]. A [adjective #1] and [adjective #2] worker aiming to contribute to [Company Name]’s success.
RELEVANT EXPERIENCE
Current Job Title (e.g., Customer Service Representative)
Company/Organisation Name, Town/City
Month 20XX–Present
- Use the present tense for your current customer service role, unless describing a completed project or initiative
- Include a bulleted list of your achievements as a customer service professional
- Start each bullet point with an action verb (like ‘develop’ or ‘manage’) to grab attention
- Use hard numbers when possible to quantify your accomplishments as a customer service professional
- Mention how you’ve used some of the customer service skills listed in your skills section to demonstrate that you really have these abilities
Earlier Job Title (e.g., Customer Service Associate)
Company/Organisation Name, Town/City
Month 20XX–Month 20XX
- List relevant accomplishments from your previous role as a customer service professional
- Assuming you’re no longer working in this customer service role, use past tense verbs to describe your work
- Include 3–6 bullet points for each customer service role, both your current one and previous ones
- Skip the pronoun ‘I’ and begin directly with a verb
- Although you’ll usually list work experience, feel free to include customer service–relevant internships as well as voluntary work, and extracurricular activities if you lack work experience
KEY SKILLS
- List skills relevant to the customer service job you’re applying for
- Look at the job advert for ideas of the skills the employer wants and that are common in the customer service sector
- Emphasise hard/technical skills in this section
- Be as specific as possible by including names of customer service–relevant tools, equipment, and software you’ve mastered
EDUCATION
University Name, Town/City (20XX-20XX)
Course Type & Title, Degree Classification (1st/2:1/2:2/3rd)
Relevant Units: List uni classes you took that have prepared you for the customer service role, separated by commas
Dissertation Topic: Dissertation Title
[Name] Secondary School (20XX-20XX)
A-Levels: Subject 1 (A), Subject 2 (A), Subject 3 (A)
GCSEs: # Grades 9–4 including Maths, English, & ICT
QUALIFICATIONS
- List any customer service qualifications or certifications you hold relevant to the role you’re applying for
- Remember to include the issuing authority, the date of issue, and the date of expiry (if there is one)
OPTIONAL SECTIONS
- Include any optional sections you think will make a positive impact on your job application
- Such sections may include language skills useful in the role, voluntary work, and customer service industry professional development
- Don’t include a references section or say ‘References Available Upon Request’ — it takes up space you can use to argue you’re the right candidate for the customer service role, and the employer will ask for your references later if they take your application forward
HOBBIES & INTERESTS
- Add 3–6 hobbies you take part in outside of work
- The aim is to show you have a well-rounded personality
- Consider hobbies that use skills you can apply in the customer service industry or to the role you want (e.g. socialising with friends shows people skills)
No matter the kind of customer service role you want or the level of experience you have, we have a CV sample for you. Take a look at these 5 examples to find ideas for writing your own CV:
Entry-level customer service CV
Here’s a strong beginner customer service CV example:
Example highlights
- Uses a one-page CV template: If you’re new to the workforce, you probably don’t have much work experience. Feel free to use a one-page CV template to summarise your skills, education, and experience.
- Includes volunteer and work placement roles: As a school leaver or graduate, you may have no formal work experience. In that case, add voluntary roles and work placement experiences instead.
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Customer service advisor CV
We’ve put together this customer service advisor CV sample to help you learn how to write your own:
Example highlights
- Uses a simple CV design: This applicant uses a simple CV template, which is easier to format and edit. They keep their CV eye-catching by using red highlights.
- Packed full of numbers: Add numbers (e.g., percentages and £ amounts) to your bullet points to showcase your achievements and impress potential employers.
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Customer service assistant CV
If you’re eyeing a role as a customer service assistant, this CV sample might give you some ideas for how to craft yours:
Example highlights
- Uses eye-catching colours: This design includes a bold red header and section headers to help it stand out to recruiting managers.
- Features lines to break it up: Achieve a tidy CV layout with elements like lines, icons, and formatting options to make it easy for employers to read.
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Customer service manager CV
Management roles are harder to snag so learn how to convince employers you’re the right person by adopting some of the strategies from this customer service manager CV example:
Example highlights
- Describes each role: In addition to work experience bullet points, this applicant describes each company and their role to provide context about their goals and responsibilities.
- Includes relevant education: This applicant completed a BA in Business Administration (and received first-class honours), so they made sure to include this achievement in their education section because it’ll impress employers.
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Customer service representative CV
Customer service representatives make a huge impact on sales, but you’ll need to prove you can do this before you’ll get the job. To do this, write an effective CV — here’s a sample customer service rep CV for you to get inspired by:
Example highlights
- Clearly divided CV sections: Strategic use of lines and all-caps headers help make it easy for recruiters to find your key information.
- Makes effective use of space: The CV header provides space both for your name and contact details, so you have more space to outline your experience, qualifications, and skills.
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How to write a customer service CV
You should handle writing your CV as smoothly as you handle customer interactions. Follow these four tips to write an effective customer service CV that lands you your next job.
1. Start with a CV personal statement
A personal statement is the standard way to start a CV. Here are five good customer service CV personal statements for you to get inspiration from:
2. Showcase your customer service achievements
Unless you’re applying for an entry-level role, employers will want to see what you’ve achieved as a customer service professional.
So, make sure your work experience bullet points feature numbers to give recruiting managers a sense of what you can achieve for them. Here are 10 examples of effective bullet points with numbers:
Good customer service CV bullet points
- Managed customer inquiries daily, achieving a 95% satisfaction rate by providing timely and accurate responses to over 50 customers
- Improved customer complaint resolution times by 30% through the development and implementation of a streamlined response system
- Consistently met and exceeded monthly sales targets by 20% through effective up-selling and cross-selling of products and services
- Reduced customer wait times by 25% by implementing more efficient call handling procedures in a team of 15 agents
- Processed up to 100 transactions daily, maintaining an error rate of less than 1% and ensuring high-quality customer service
- Trained and mentored 10 new customer service representatives, increasing the team’s overall productivity by 15% within six months
- Managed a customer service department budget of £200,000, optimising resource allocation to improve service delivery
- Developed and executed a customer feedback programme that increased customer engagement by 40%, enhancing service adaptation
- Led a project that integrated Salesforce CRM, improving customer data management and enabling more personalised service interactions
- Increased customer retention by 10% in 1 year by implementing loyalty programmes and personalised follow-up communications with clients
Each of these bullet points begins with an effective CV action verb that immediately puts the focus on what you’re good at.
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3. Add relevant customer service skills
It’s vital to read the job advert closely to find all of the customer service skills the employer wants you to have — then add these skills to your CV.
Here are some of the most common skills customer service professionals are expected to have:
Good customer service CV skills
- Conflict resolution
- CRM software proficiency
- Data entry
- Multitasking
- Live chat management
- Microsoft Dynamics 365
- Complaint handling
- Zendesk Support Suite
- Billing and invoicing
- Telephone etiquette
4. Include any customer service qualifications you have
Although specific customer service qualifications aren’t necessary for the majority of customer service jobs, you’ll stand out from the competition if you have one (especially for supervisor or manager roles).
If you don’t have them, you can consider upskilling by enrolling on a course (like this one from the Institute of Customer Service) and asking your company to invest in their success by funding it.
Here are five of the UK’s top customer service qualifications:
What does a customer service representative do?
Curious what your day-to-day in customer service might look like? This video breaks down the myths surrounding customer service careers and gives you a glimpse of what its like to work in the industry.
Sources
Our Editorial Process
Our customer service CV samples and writing advice were prepared in line with our editorial process. This page was approved for publication by a certified professional CV expert (CPRW).
Customer service jobs outlook for 2025 — things to know
According to the Office for National Statistics (ONS), customer service representatives in the UK earn an average annual salary of £20,798.
Additionally, there are similar pay levels for both men and women in this type of role.
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