Customer Service CV: Examples, Skills, & Writing Tips

Customer service CV examples by experience level

We offer customer service CV samples for everyone — from newcomers to seasoned industry leaders:

Beginner customer service CV

Here’s a strong beginner customer service CV example:

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Example highlights

• Uses a two-column layout: This CV format helps the applicant fit all key sections onto a single page, making the document more concise and easier for hiring managers to scan.
• Includes volunteer and work placement roles: As a school leaver or graduate, this applicant has no formal work experience so they add voluntary roles and work placement experiences instead.

Customer service manager CV

Management roles are harder to snag so learn how to convince employers you’re the right person by adopting some of the strategies from this customer service manager CV example:

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Example highlights

• Describes each role: In addition to work experience bullet points, this applicant describes each company and their role to provide context about their goals and responsibilities.
• Provides context about responsibilities through company revenue: This applicant works for an organisation with over £1 bil. in annual revenue, indicating their ability to operate in a high-value, fast-paced financial environment with significant responsibility.

Customer service CV examples by job title

No matter the kind of customer service role, we have a CV sample for you. Take a look at these examples to find ideas for writing your own:

Call centre agent CV

Applying for call centre work? Model your CV on this example:

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Example highlights

• Features relevant qualification: This applicant holds a Level 2 Diploma in Customer Service, showing they have the practical training to excel in this kind of job.
• Uses numbers: By mentioning they handle over 80 calls a day, the candidate gives employers a clear sense of the workload they can manage if hired.

Customer service advisor CV

We’ve put together this customer service advisor CV sample to help you learn how to write your own:

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Example highlights

• Starts with years of experience: This applicant’s CV introduction immediately mentions six years of experience, which signals to employers that they’re seasoned and likely able to contribute value from day one.
• Packed full of numbers: A strong customer service advisor CV uses numbers — such as percentages and £ amounts — to show hiring managers the potential impact the applicant can bring to the role.

Customer service assistant CV

If you’re eyeing a role as a customer service assistant, this CV sample might give you some ideas for how to craft yours:

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Example highlights

• Features community-based work experience: The candidate’s experience with public projects — such as an arts centre, library, and heritage trust — demonstrates their familiarity with the structures, expectations, and community focus typical of local government work, making them well-prepared to contribute effectively at Sutton Borough Council.
• Includes short organisational descriptions: Hiring managers can quickly understand what each of the applicant’s previous organisations did, helping them assess how relevant that experience is to the role they’re hiring for.

Customer service representative CV

Customer service representatives play a key role in driving sales — but to land the job, you’ll need to show you can deliver results. Start by writing a strong CV. Here’s a customer service rep CV example to inspire you:

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Example highlights

• Shows progression in the same field: Having worked in customer service across multiple car rental firms, this candidate brings highly relevant, industry-specific experience that goes beyond what a general customer service background typically offers.
• Provides evidence they’re ready for leadership: This applicant has onboarded new colleagues and reviewed customer service practices, suggesting they’re ready to take the next step into a managerial role.

What does a customer service representative do?

Curious about what a day in customer service really looks like? This video debunks common myths and offers an inside look at what it’s like to work in the industry:

How to write a customer service CV that wins interviews

Even if you’re familiar with the basics of writing a CV, follow these three targeted tips to write an effective customer service CV that lands you your next job.

1. Tailor your CV to include the key skills from the job advert

When applying for a customer service role, tailoring your CV so that it includes the key skills mentioned in the job description will make sure it stands out to hiring managers and gets through applicant tracking systems, software employers use to filter applications.

Adding these skills to your CV’s skills section also shows you’ve fully read and understand the specific skills the employer needs, positioning you as a strong candidate for the vacancy.

Example key skills section

Key Skills

• Conflict resolution
• Complaint handling
• CRM systems (Salesforce, HubSpot)
• Escalation management
• Customer satisfaction optimisation

2. Showcase your communication and conflict resolution skills in your personal statement

Strong communication skills are essential in customer service — not just for conveying information clearly, but also for handling complaints and resolving issues effectively.

Employers seeks candidates who always maintain a professional tone, explain complex topics clearly, and turn challenging interactions into positive outcomes.

Highlighting these skills in your CV personal statement builds trust and signals that you’re equipped to represent their brand with confidence.

Example CV personal statement

Reliable and articulate customer service adviser with a proven ability to explain complex policies and deescalate high-pressure situations in a calm, reassuring manner. Whether handling inbound calls, live chat queries, or follow-up emails, I bring a personable tone and solutions-focused mindset to every interaction. My communication skills have helped resolve customer issues swiftly, resulting in high satisfaction ratings and long-term loyalty across multiple sectors.

3. Demonstrate multichannel service experience in your work history section

Employers need candidates who can switch easily between phone, email, live chat, and even social media to maintain consistent service quality. Highlighting your ability to work across these channels shows you’re tech-savvy and prepared for modern customer service roles.

Show that you can effectively and efficiently work across different communication channels, preferably using numbers to provide evidence of these achievements on your CV. Here’s a good example:

Example bullet point

• Delivered support via phone, email, and live chat, handling over 100 multichannel queries weekly while achieving a 92% first contact resolution rate

Customer service skills for your CV

In customer service, you’ll engage with a wide range of people — each with unique needs, concerns, and expectations.

Showing you have the right customer service skills to meet those needs helps build employer confidence in your ability to represent their brand effectively.

Here are some of the top soft skills employers look for:

• Interpersonal skills: Building trust and rapport with customers, colleagues, and stakeholders
• Communication: Essential for understanding customer concerns, resolving issues clearly, and delivering excellent service
• Problem-solving and judgement: Making quick, informed decisions to address customer issues and enhance satisfaction
• Advising and educating: Guiding customers through product or service options, troubleshooting, and support
• Empathy and emotional intelligence: Handling complaints or frustrations with patience and care
• Team co-ordination: Collaborating with colleagues to streamline service and support workflows

You’ll also need hard skills to succeed in a customer service role. These technical abilities are essential for handling tools and processes that ensure efficient and high-quality support.

Here are some of the top hard skills customer service employers look for:

Top Customer Service Hard Skills

Customer service jobs outlook for 2025 — things to know

According to the UK Earnings Explorer provided by the Office for National Statistics (ONS), customer service representatives in the UK earn an average annual salary of £20,798.

Keep this in mind when exploring roles to ensure you’re being fairly compensated for your experience, skills, and qualifications.

There are similar pay levels for both men and women in this type of role, making it a field with relatively balanced earning potential. As you apply, look for employers that also offer fair benefits — like paid training, flexitime, or performance bonuses — to support your long-term growth and wellbeing.

Get help making your customer service CV

Showcase your customer service expertise and communication strengths using our personal statement writer and bullet point generator.

Store multiple CVs in your dashboard, making it easy to tailor your applications for different roles and stay ready for the next opportunity.

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