PERSONAL STATEMENT
Meticulous professional with 5+ years of experience leading all facets of general operations and staff management across retail stores. Demonstrated success in increasing customer base and driving sales while maintaining inventory levels and reducing costs. Expert at managing P&L functions, creating merchandising strategies, and enhancing operational efficiency. Possess robust communication, collaboration, and problem-solving skills.
WORK EXPERIENCE
Store Manager
ASDA, Chelmsford
June 2021–present
- Organised special training sessions to upskill 5 staff members for promotion from Salesperson to Assistant Store Manager positions
- Expanded customer base by 35% during my initial six months at the company by implementing customer-oriented strategies and delivering exceptional services
- Liaise with District Manager to schedule meetings to set monthly sales goals and conduct performance/client feedback reviews
- Entrusted by senior management to design merchandising plans for four additional stores
- Increased store sales by 40% over a period of 1 year
Store Manager
Tesco, Chelmsford
January 2019–May 2021
- Created and implemented innovative merchandising strategies while designing eye-catching store layouts to showcase company aesthetics
- Managed stock and stabilised sales after three months of lockdown by employing customer-friendly pricing strategies
- Hired, trained, and supervised 35 staff members to streamline store operations and ensure delivery of best-in-class customer service
- Exceeded gross profit level by 200% by conducting regular analysis of P&L while reducing additional costs for various functions
Assistant Store Manager
Tesco, Chelmsford
November 2016–December 2018
- Attained high-level customer satisfaction by identifying customer needs and resolving complex issues in a prompt manner
- Supervised shift staff of 20 members to increase working efficiency and service quality
- Boosted sales and developed a new customer base by representing the company at multiple expos
- Devised and implemented a half-year organisation, staffing, and job training plan
EDUCATION
London Metropolitan University
September 2012–October 2016
BA Business Administration (2:1)
The Boswells School, Chelmsford
July 2005–June 2012
A-levels: Maths (A), Computer Science (A), English Literature (A)
GCSEs: 10 A*–C including Maths, English, Combined Science, and Geography
ADDITIONAL SKILLS
- Proficient in using Microsoft Access, IBM Cognos Impromptu, and CyberMatrix POS
- Managing and training teams
- Liaising with different teams for complex problem resolution
- Excellent interpersonal, communication, and organisational skills
- Fluent in Italian
HOBBIES & INTERESTS
Hockey | Reading | Attending science-fiction conventions