Customer-focused Receptionist with 5+ years of experience working in the public and private sectors. Adept at handling challenging clients and managing heavy workloads, demonstrating excellent telephone and customer service skills as well as commitment to quality, accuracy, and efficiency. Skilled communicator with the ability to develop strong relationships with clients and set them at ease. Instrumental in maintaining records, handling multi-line phone systems, and database management with 100% accuracy.
Education
University of Central Lancashire, Preston (2012–2015)
BA (Hons) Business Management, upper second-class honours (2:1)
Relevant Modules: Management Research and Analysis, Managing in the Digital Workplace, Operations and Supply Chain Management, Leadership in Organisations, Strategic Management
Dissertation Topic: Implementation of Effective Sales Strategies
Longbenton Comprehensive School, Lancaster (2004-2011)
A-Levels: Maths (A), French (A), English Literature (A)
GCSEs: 10 A–C including Maths, English, Combined Science, and IT
Work Experience
SALIENT ACCOUNTING & FINANCE, Basildon
Receptionist, December 2018 – Present
- Handle multi-line phone system, operate telephone switchboard, and manage and update client database with the required information
- Greet 17+ guests per day at the check-in desk with a friendly smile, provide the necessary paperwork, and update records in the system
- Schedule appointments using a telephone and email appointment scheduling system for a team of 6+ managers
- Maintain executive managers’ calendars by planning and scheduling conferences and teleconferences and making the necessary travel arrangements
- Implemented a new CRM and reporting system, reducing costs by 30% whilst improving productivity by 25%
Manage 120+ phone calls daily with 0 complaints in the last 3 years
HM ESTATES LIMITED, Oxford
Receptionist, May 2015 – November 2018
- Greeted persons entering the facility, determining their purpose of visit and escorting them to appropriate persons
- Maintained logbooks, including sign-in logs, front desk expenditures, and calls received
- Restructured office scheduling and record management system, improving accuracy by 27%
- Ensured maximum client satisfaction, achieving a 90% customer satisfaction score
Key Skills
- Expert organisational & time management skills
- Technically proficient in MS Office (Word, Excel, PowerPoint, and Outlook)
- Bilingual, fluent in French and English
- Excellent interpersonal skills
- Conflict resolution
- Office supply management
- Solid typing skills: (75 WPM)
- Multi-line phone call systems
Hobbies & Interests
- Avid cyclist, regularly participating in regional races
- Amateur viola player
- Socialising with friends
- Travelling
- Reading
- Classic films
- Cooking for friends and family