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Receptionist CV template (text format)


Customer-focused Receptionist with 5+ years of experience working in the public and private sectors. Adept at efficiently handling challenging clients, demonstrating excellent telephone and customer service skills, as well as presenting quality work. Skilled communicator with the ability to develop strong relationships with clients and set them at ease. Instrumental in maintaining records, handling multi-line phone systems, and database management with 100% accuracy.


Salient Accounting & Finance, Basildon
Receptionist, December 20xx–Present

  • Handle multi-line phone system, operate telephone switchboard, and manage and update client database with the required information
  • Greet 17+ guests per day at the check-in desk with a friendly smile, provide necessary paperwork, and update system records
  • Organise appointments using a telephone and email appointment scheduling system for a team of 6+ managers
  • Maintain executive managers’ calendars by planning and scheduling conferences and making travel arrangements
  • Implemented a new CRM and reporting system, reducing costs by 30% whilst improving productivity by 25%
  • Manage 120+ phone calls daily with 0 complaints in the last 3 years

HM Revenue & Customs, Oxford
Receptionist, May 20xx–November 20xx

  • Warmly greeted people entering the facility by determining their purpose of visit and escorting them to appropriate staff
  • Maintained logbooks, including sign-in logs, front desk expenditures, and received calls
  • Restructured office scheduling and record management system, improving accuracy by 27%
  • Ensured maximum client satisfaction, achieving a 90% customer satisfaction score

Post Office, Preston
Intern, May 20xx–July 20xx

  • Assisted in handling 20+ daily customer enquiries, contributing to team efficiency
  • Supported the processing of 100+ parcels and letters daily, achieving 95% accuracy
  • Aided in organising filing system, helping to improve document retrieval efficiency
  • Participated in a customer feedback survey, assisting in a service improvement initiative


University of Central Lancashire, Preston (20xx–20xx)
BA (Hons) Business Management, upper second-class honours (2:1)

Relevant Modules: Management Research and Analysis, Managing in the Digital Workplace, Operations and Supply Chain Management, Leadership in Organisations, Strategic Management

St Johns CofE School, Lancaster (20xx–20xx)
A-Levels: Maths (A), French (A), English Literature (A)
GCSEs: 10 Grades 9–4 including Maths, English, Combined Science, and IT


  • Expert organisational and time management skills
  • Technically proficient in MS Office (Word, Excel, PowerPoint, and Outlook)
  • Bilingual, fluent in French and English
  • Excellent interpersonal skills
  • Conflict resolution
  • Office supply management
  • Solid typing skills: (75 WPM)
  • Multi-line phone call systems


  • Travelling
  • Reading
  • Classic films
  • Cooking for friends and family

How to write a receptionist CV

Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.

Here are the key aspects of writing a good receptionist CV:

1. Start with a compelling personal statement

A CV personal statement acts as the ‘hook’ to ensure recruiters read the rest of your CV. Learn how to write an effective receptionist personal statement with these examples:

Entry-Level Receptionist Personal Statement

Enthusiastic and motivated individual ready to transfer a strong background in customer service to a receptionist role. Excellent communication skills, a keen learner, and a passion for providing outstanding support ensure readiness to become an effective team member.

Mid-Level Receptionist Personal Statement

Dedicated receptionist with 2 years of experience in fast-paced environments. Proven track record of efficiently managing administrative tasks and improving customer satisfaction. Skilled in multi-line phone systems and database management, eager to contribute to team success.

Senior Receptionist Personal Statement

Experienced receptionist with 5+ years in high-pressure settings, including public sector roles. Specialise in diary management and stakeholder engagement, ready to bring exceptional organisational skills and a proactive approach to Jack Crawford MP’s office as his Diary Manager.

Gym Receptionist Personal Statement

Dynamic and health-conscious receptionist with a passion for fitness and wellness. Skilled in creating a welcoming environment, managing bookings, and addressing member inquiries. Ready to bring energy, organisational skills, and a positive attitude to a busy gym front desk.

School Receptionist Personal Statement

Compassionate and organised receptionist with experience in educational settings. Adept at supporting administrative needs, managing communications, and providing a friendly point of contact for students, parents, and staff. Committed to contributing to a positive school environment at St Bartholomew’s Church of England School.

The easiest way to make a CV is to use an online CV creator. This AI software writes and formats your CV for you based on basic information you provide — and the best creators also have a cover letter builder to help you complete your receptionist application quickly.

2. Use numbers in your work history bullet points

We recommend you use data like percentages and numbers in your work experience section to showcase your achievements. Here are 15 great examples of receptionist CV bullet points that use action verbs and numbers:

  1. Managed 50+ daily inbound calls, ensuring efficient routing and customer satisfaction
  2. Processed and accurately distributed 100+ parcels and letters per day
  3. Implemented a new digital filing system, reducing retrieval times by 25%
  4. Coordinated schedules for 10 meeting rooms, boosting utilisation by 30%
  5. Handled 200+ weekly appointment bookings, maximising manager availability
  6. Spearheaded a customer feedback system, enhancing service quality by 20%
  7. Streamlined front desk operations, cutting wait times by 15%
  8. Organised 5+ corporate events monthly, from planning to execution
  9. Increased social media engagement by 40% through effective communication strategies
  10. Reduced administrative costs by 10% through efficient supply management
  11. Led a team of 3 junior receptionists, fostering a collaborative work environment
  12. Maintained a 98% accuracy rate in data entry tasks over 2 years
  13. Improved email response time by 20%, enhancing client communication
  14. Initiated French/English bilingual customer service options, broadening client base by 15%

Focus on your previous achievements rather than just listing your daily duties when you write your work history section.

3. Align your skills with the job description

When you’re adding skills to your CV, prioritise those in the job advert (as long as you’re skilled in them!). Here are some of the top skills employers are looking for in would-be receptionists:

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Multi-line telephone systems
  • Customer Relationship Management (CRM) software (e.g., Salesforce, Zoho CRM)
  • Appointment scheduling software (e.g., Calendly, Microsoft Bookings)
  • Typing (75+ WPM)
  • Bookkeeping software (e.g., QuickBooks, Sage 50)
  • Data entry and database management (e.g., Microsoft Access, SQL)
  • Office equipment operation (printers, scanners, fax machines)
  • Digital filing systems management
  • Confidentiality and data protection (GDPR awareness)
  • Web and social media platform management (e.g., Facebook for Business, Hootsuite)
  • Customer complaint handling
  • Event planning and coordination
  • Basic IT troubleshooting
  • Office supply and inventory management

4. Include any receptionist qualifications you have

As a receptionist, you may have some qualifications or certifications to add to your CV. Here are some of the top UK qualifications receptionists are likely to have:

  • NVQ Level 2 in Business and Administration
  • NVQ Level 3 in Business and Administration
  • BTEC National Diploma in Business Administration
  • City & Guilds Level 2 Diploma in Business Support
  • City & Guilds Level 3 Diploma in Business Administration
  • ILM Level 2 Award in Reception Services
  • OCR Level 2 Diploma in Customer Service
  • OCR Level 3 Diploma in Customer Service
  • Pitman Training Receptionist Diploma
  • Microsoft Office Specialist (MOS) Certification

5. Take advantage of upskilling opportunities

Whether you’re an experienced or new receptionist, continuously improving your skillset will help you stay competitive in the job market.

Here are some ways you can make yourself a valuable candidate:

  1. Focus on technology: Technical skills are highly important for the modern workplace, so stay up-to-date with the latest tools and software used by receptionists. Consider taking online courses on LinkedIn Learning or Coursera or even attending workshops to learn about software such as Microsoft Office, Customer Relationship Management (CRM) systems, and appointment scheduling software.
  2. Understand how to use basic office equipment: Research the types of office equipment that are commonly used in receptionist roles, such as printers, fax machines, and telephone systems. If these office tools are new to you, watch online tutorials and videos that’ll help you learn how to use them.
  3. Develop your communication skills: Communication-focused abilities are critical for success as a receptionist, so consider taking courses or workshops that focus on communication, such as public speaking or business writing.
  4. Show you’re an organised worker: Receptionists are often tasked with managing a busy front desk and handling multiple tasks at once, so mentioning your organisational skills can help you work more efficiently and effectively. Learning and then listing your knowledge of tools like Trello or Google Drive in your CV will help you succeed as a receptionist.
  5. Gain experience in customer service: Providing top-notch customer service is a key aspect of a receptionist’s role. Consider taking free or paid courses or workshops that focus on interacting with others, such as communication and customer service or conflict management and then add them to your CV’s introduction, skills section, or work experience section.

Sources like the National Careers Service and colleges like Peterborough College can help you find relevant courses for your upskilling desires.


To sum up our advice, here’s how to quickly write a receptionist CV that gets you that job:

  1. Start with a gripping CV personal statement
  2. Add numbers to your work experience section
  3. Include the skills employers want to see in your receptionist CV
  4. Highlight your receptionist qualifications
  5. Upskill and mention your new skills in your CV
  6. Download a PDF receptionist CV example and refer to it as you write your own


  1. National Careers Service (His Majesty’s Government)
  2. Peterborough College

Our editorial process

This receptionist CV sample was created in line with CV Genius’s editorial process. We’re committed to creating the highest-quality UK job search resources so that you can get a job as quickly and easily as possible.

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Written by

Aaron Case

Aaron Case is a CPRW & Senior Staff Writer at CV Genius with 8+ years of experience in writing and career resource spaces. Job seekers around the world and in various stages of their vocational journeys have landed fulfilling work thanks to his thoughtful career advice, which has also been showcased in publications like Forbes, MSN, CareerAddict, Ladders, Best Colleges, Ivy Exec, Capitalism.com, and vidIQ. Aaron has a BS in English & Communications from Liberty University bolstered by a professional credential from UC Berkeley. He’s collected practical experience while following various career paths, and he enjoys sharing the resulting insights with everyone. You can contact him through his LinkedIn profile or on Twitter. Please note, we don’t accept guest posts, and all such requests will be ignored.