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Medical Receptionist CV (Text Format)

PERSONAL STATEMENT

Organised and compassionate Medical Receptionist with 4+ years’ experience supporting busy healthcare practices across Newcastle upon Tyne. Skilled in patient scheduling, record management, and providing a warm, professional front desk service. Adept at handling sensitive information with complete confidentiality and ensuring smooth daily operations. Committed to delivering exceptional service that enhances patient satisfaction.

EDUCATION

Newcastle College, Newcastle upon Tyne (Completed 20XX)
Level 2 Certificate in Medical Administration

PROFESSIONAL EXPERIENCE

Jesmond Medical Centre, Newcastle upon Tyne
Medical Receptionist, June 20XX – Present

  • Schedule and manage 120–150 patient appointments weekly for five GPs and two practice nurses
  • Maintain 100% accuracy when updating patient records using SystmOne EMR
  • Handle approximately 80+ daily telephone enquiries and appointment requests
  • Process an average of 45 repeat prescription requests per week and liaise with local pharmacies
  • Consistently meet GDPR compliance standards during quarterly audits

Royal Victoria Infirmary (RVI), Newcastle upon Tyne
Medical Administrative Assistant, March 20XX – May 20XX

  • Supported outpatient clinics serving over 300 patients weekly with scheduling and record-keeping
  • Processed over 200 referrals and test results monthly between departments and external laboratories
  • Contributed to achieving a 97% patient satisfaction score in annual NHS Trust surveys
  • Trained two new starters on EMR systems and NHS administrative procedures
  • Managed over 50 confidential documents weekly, ensuring GDPR compliance

Quayside Physiotherapy Clinic, Newcastle upon Tyne
Receptionist, January 20XX – February 20XX

  • Scheduled 100+ physiotherapy appointments monthly across three practitioners
  • Reduced patient no-show rates by 15% through improved reminder systems
  • Processed over £10,000 in monthly billing and insurance claims using Cliniko software
  • Maintained and updated over 500 active client records with a 98% accuracy rate
  • Helped streamline front desk procedures, reducing waiting times by 20%

CERTIFICATIONS

  • NHS Confidentiality Code of Practice Certification (20XX)
  • First Aid at Work Certification (20XX)

SKILLS

  • Appointment scheduling and diary management
  • Medical records management using EMIS Web and SystmOne
  • Handling repeat prescriptions and electronic referrals
  • Telephone and front desk communication
  • Data protection and GDPR compliance
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Multitasking and prioritisation in busy environments

AWARDS AND HONOURS

  • Certificate of Excellence for Patient Service, RVI (20XX)

PROFESSIONAL MEMBERSHIPS

  • Member, British Association of Medical Receptionists

Medical receptionist CV examples by speciality

Looking for a more tailored example for your medical receptionist application? Explore two additional CV samples below:

Dental receptionist CV example

Manning the front desk of a dental practice will require a dental receptionist CV that looks something like this:

A dental receptionist CV example.
Download this CV example.

GP receptionist CV example

GP surgery practice managers will be looking for CVs from candidates similar to this good example:

A GP receptionist CV example.
Download this CV example.

In addition to your CV, enclose or attach your medical receptionist cover letter since employers expect to see both documents.

How to write a medical receptionist CV

We have five tips to help you learn how to write a great CV and land a job as a receptionist in the clinic, surgery, practice, or hospital of your choice.

1. Start with a compelling personal statement

Your CV’s personal statement is your first impression — it should quickly show why you’re perfect for a receptionist role in a medical, dental, or GP practice so the recruiting manager will want to read more about you. Here’s how to get it right:

Entry-level medical receptionist personal statement

Motivated and caring individual ready to begin a career in healthcare reception. Strong background in customer service, keen to transfer excellent communication and organisational skills to support patients and clinical teams in a medical setting.

Dental receptionist personal statement

Experienced dental receptionist with 2+ years in busy practices. Skilled in appointment management, patient care, and dental software systems. Committed to creating a welcoming environment and ensuring efficient practice operations.

GP receptionist personal statement

Dedicated GP receptionist with 5+ years’ experience supporting busy surgeries. Expertise in EMR systems, safeguarding patient confidentiality, and managing high-volume appointment bookings. Ready to bring outstanding organisational skills and compassionate service to the Truro Health Centre.

Private clinic receptionist personal statement

Professional and discreet receptionist with a proven track record of delivering outstanding service in private healthcare settings. Skilled in handling private billing, liaising with insurance providers, and supporting patient wellness with a high level of care and confidentiality.

Veterinary receptionist personal statement

Compassionate and organised veterinary receptionist with experience supporting veterinary practices. Skilled in client service, appointment scheduling, and handling sensitive animal care information. Dedicated to creating a welcoming and supportive environment for pet owners and their companions.

Sexual health clinic receptionist personal statement

Compassionate and professional receptionist with experience supporting busy sexual health clinics. Skilled in patient confidentiality, appointment scheduling, and handling sensitive enquiries with empathy and discretion. Committed to providing a welcoming, non-judgemental front desk service that supports patient wellbeing and promotes access to essential sexual health services.

Hospital receptionist personal statement

Efficient and resilient hospital receptionist with 3+ years of experience working in high-pressure NHS environments. Proficient in patient admissions, appointment coordination, and multi-line telephone systems. Committed to ensuring smooth patient flow and supporting hospital staff with strong administrative skills.

2. Use numbers in your work history bullet points

Quantifying your work experience makes it much more convincing. Here are some real examples for medical, dental, and GP receptionists:

  • Scheduled and managed 150+ patient appointments weekly for 6 clinicians
  • Reduced patient waiting times by 20% through improved triage processes
  • Handled 70+ daily telephone and front desk enquiries
  • Maintained 98%+ accuracy in updating patient EMR records
  • Processed £10,000+ in private billing and insurance claims monthly
  • Achieved 95% patient satisfaction scores during annual feedback surveys
  • Supported 300+ patients weekly across multiple clinical departments
  • Reduced no-show rates by 18% through enhanced appointment reminder systems
  • Managed urgent same-day appointments for up to 30 patients daily
  • Coordinated scheduling across 5 dental chairs, boosting efficiency by 25%

A good example of a CV.
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3. Align your skills with the job description

Medical and dental practices are looking for very specific receptionist skills. Always match the skills on your CV to the job advert (where applicable) — here are common ones to include:

  • EMR systems (EMIS Web, SystmOne, Dentally, R4 Clinical+)
  • Appointment scheduling and diary management
  • Telephone switchboard operation
  • NHS and private billing procedures
  • Insurance claims processing
  • Handling repeat prescriptions and referrals
  • Data protection and confidentiality (GDPR compliance)
  • Knowledge of basic medical or dental terminology
  • Managing patient recalls and reminder systems
  • Handling complaints professionally
  • Front desk management in healthcare settings
  • Multitasking and prioritisation under pressure
  • Customer service and patient care
  • Office software (Microsoft Word, Excel, Outlook)

Only include skills you actually have — honesty matters, especially in healthcare roles.

4. Include any receptionist qualifications you have

Adding the right qualifications to your education section will help your CV stand out — here are some highly relevant ones for medical and dental receptionists:

  • Level 2 Certificate in Medical Administration
  • Level 2/3 Diploma in Business Administration (Healthcare Focus)
  • BTEC Level 2/3 in Health and Social Care
  • City & Guilds Level 2 in Medical Terminology
  • OCR Level 2/3 in Customer Service
  • NHS Confidentiality Code of Practice Certification
  • First Aid at Work Certification
  • Microsoft Office Specialist (MOS) Certification
  • CPR and Basic Life Support Certification (useful but optional)
  • Dental Receptionist Training (via private providers)

5. Take advantage of upskilling opportunities

Whether you’re new to healthcare or experienced, continuously developing your skills will help you move up. Here’s how to boost your value:

  • Learn medical and dental systems: Courses or tutorials on EMIS Web, SystmOne, Dentally, or R4 Clinical+
  • Improve customer service skills: Training in handling sensitive situations and patient complaints professionally
  • Boost tech skills: Stay up to date with Microsoft Office, appointment booking software, digital filing systems, and general IT skills
  • Understand billing and insurance: Learn basic private billing and NHS claim processes if you’re aiming at dental or private GP practices
  • Stay GDPR compliant: Take a free online GDPR refresher course — it’s a must in healthcare
  • Practise communication skills: Workshops or online courses on public speaking, business writing, and patient communication
  • Learn basic medical/dental terminology: Even a short course can boost your confidence and professional credibility

Sources like the National Careers Service, NHS Learning Portals, FutureLearn, and local colleges often have affordable or free options for receptionist upskilling.

Takeaways

Here’s a quick checklist to help you write a winning medical receptionist CV:

  • Start with a targeted, professional personal statement
  • Add numbers to your work history achievements
  • Tailor your skills list to match the job description
  • Highlight your healthcare-related qualifications
  • Keep upskilling and mention new skills on your CV
Samuel Johns
Written by

Samuel Johns

Samuel Johns is a Certified Professional Resume Writer (CPRW) and Senior Editor on the CV Genius team, with 6+ years of experience in the careers space. He has helped countless job hunters craft high-quality CVs and cover letters, exceed expectations at interviews, and obtain their dream jobs. Born and raised in County Durham in the beautiful North East of England, he graduated with a BA (Hons) in French Language and Literature from the University of Bristol in 2013 and has worked in Newcastle-upon-Tyne, London, Paris, and Taipei as a French–English translator. He’s determined to use his native English and fluent French skills to help UK and French candidates get the jobs they deserve. In addition to the British and French versions of CV Genius, Samuel’s job-hunt advice has been published on numerous websites, including Careers.org, the University of Warwick, the Enterprisers Project, and HR.com. If you’d like to collaborate, please reach out to Samuel through LinkedIn. Please note, we don’t accept guest posts and won’t reply to such requests.