Ensure your CV format is structured to best highlight your unique experience and life situation.
Hotel Receptionist CV Template (Copy-and-Paste)
PROFILE
A professional and customer-focused hotel receptionist with over three years of experience providing exceptional front-desk service in busy hotel environments. Skilled in handling check-ins and check-outs, managing reservations, and resolving guest inquiries efficiently. Adept at multitasking in high-pressure situations while maintaining a warm and welcoming atmosphere.
EXPERIENCE
Hotel Receptionist
The Grand Hotel, London
March 20XX – Present
- Greet and assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
- Answer phone calls and respond to emails regarding room bookings, special requests, and general enquiries
- Manage reservations and cancellations using Opera booking system, ensuring availability and accuracy of guest information
- Handle guest complaints and provide immediate solutions, consistently receiving positive feedback from guests for problem-solving abilities
- Coordinate with housekeeping and maintenance departments to address guest needs and maintain hotel standards
Receptionist
The Royal Inn, Manchester
July 20XX – February 20XX
- Conducted check-in and check-out processes, ensuring all guest information was accurate and up to date
- Assisted with room bookings, cancellations, and special requests, contributing to an increase in guest satisfaction ratings
- Processed payments and managed daily cash flow, maintaining accurate transaction records
- Maintained a tidy and organised front desk area, creating a welcoming environment for all guests
- Collaborated with the front office team to handle high volumes of guests during peak seasons, maintaining a calm and efficient work environment
SKILLS
- Proficient in hotel management systems (Opera, Protel)
- Strong communication and interpersonal skills
- Effective problem-solving and conflict resolution
- Attention to detail and organisational skills
- Fluent in English and Spanish
- Ability to handle cash and process payments
- Team player with excellent time management
EDUCATION
NVQ Level 2 in Customer Service
Manchester College
20XX
How to write a hotel receptionist CV
Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.
As one of the first employees guests meet, hotel receptionists need people skills, customer service skills, and professionalism to represent their employers positively.
For this reason, your hotel receptionist CV will need to convince hiring managers that you have the right mindset and experience to be a positive ambassador for their organisation. Here’s everything you need to know about writing your CV, section by section.
1. Craft a compelling personal statement
Your personal statement should immediately grab the hiring manager’s attention by highlighting your top skills and experience.
Emphasise your customer service expertise, ability to manage front desk tasks, and passion for the hospitality industry.
Keep it concise yet impactful, showing why you’re the ideal candidate for the role.
Example hotel receptionist personal statement
Dedicated and personable Hotel Receptionist with 3+ years of experience providing exceptional customer service and managing front desk operations. With great people skills and keen attention to detail, I ensure guests receive a warm and attentive experience from check-in to check-out. Adept at handling reservations, managing guest inquiries, and resolving issues swiftly to maintain high levels of guest satisfaction. Eager to bring my customer service and hospitality experience to your esteemed team.
2. Highlight your hospitality experience
To impress hotel employers, use your work experience section to demonstrate your expertise in managing reception duties, including both guest interactions and administrative tasks.
Use bullet points to clearly outline your responsibilities and achievements, ensuring each one reflects a skill crucial to a hotel receptionist role.
How to put work experience on a hotel receptionist CV — example
Receptionist
Grandview Hotel, London | June 20XX – Present
- Welcome guests with a warm and professional manner, enhancing the customer experience from the first interaction
- Manage bookings and reservations using Opera, ensuring accuracy and efficiency
- Handle guest inquiries and resolved complaints promptly, maintaining a high level of customer satisfaction
- Coordinate with housekeeping and maintenance teams to ensure guest rooms were ready upon guests’ arrival
3. Emphasise your relevant training
In your education section, list any relevant qualifications that demonstrate customer service, hospitality management, or familiarity with hotel booking systems.
This could include certifications in customer service, hospitality management, or familiarity with hotel booking systems. Even if formal qualifications aren’t required, they can set you apart from other candidates.
Example hotel receptionist education section
NVQ Level 2 in Customer Service | London College | 20XX
Certificate in Hospitality and Tourism Management | Open University | 20XX
4. Showcase relevant hobbies and interests
Use your hobbies and interests section to further demonstrate your suitability for the role, focusing on activities that demonstrate your organisational skills, communication abilities, or passion for the hospitality industry. Avoid listing hobbies that don’t involve these skills, as they won’t add value to your application.
Example hobbies and interests section
- Travel Enthusiast: Passionate about exploring new cultures and destinations, which helps me connect with guests from diverse backgrounds
- Volunteer Event Coordinator: Organised local community events, developing my planning, coordination, and interpersonal skills
- Language Learning: Self-taught conversational Spanish speaker, eager to enhance my ability by assisting international guests
