Table of Contents

Hotel receptionist CV template (copy-and-paste)

PROFESSIONAL SUMMARY

Experienced Hotel Receptionist with 6+ years in managing front desk operations and enhancing guest satisfaction in top hotels. Fluent French speaker, skilled in handling reservations, billing, and guest inquiries efficiently using hotel management software. Committed to delivering high-quality service and resolving guest issues promptly to ensure a memorable stay.

WORK EXPERIENCE

Hotel Receptionist
Holiday Inn, Harrogate, Jan 20XX – Present

  • Manage front desk operations, overseeing guest check-ins and check-outs, enhancing guest satisfaction through personalised service
  • Use hotel management software (e.g., Opera PMS) to handle reservations, billing, and room assignments, ensuring accuracy and efficiency
  • Resolve guest complaints and requests with a 95% success rate, contributing to a 15% increase in customer satisfaction scores
  • Coordinate with housekeeping and maintenance teams to ensure timely room availability, leading to a 10% reduction in guest waiting time

Guest Service Agent
Old Course Hotel, St Andrews, Mar 20XX – Dec 20XX

  • Warmly welcomed guests and acted as their main point of contact throughout their stay, ensuring a memorable and magical experience
  • Gained comprehensive knowledge of hotel facilities and services, enabling the delivery of the highest standard of guest service
  • Coordinated with various departments to meet guest needs, contributing to a 10% increase in positive guest feedback
  • Handled check-in and check-out processes, consistently achieving a 98% accuracy rate in guest registrations

EDUCATION & CERTIFICATIONS

Diploma in Hospitality Management
Harrogate College, Sep 20XX – Jun 20XX

A Levels
Harrogate High School, Sep 20XX – Jun 20XX

First Aid
British Red Cross, 20XX

DELF French Language Proficiency Exam (B2)
Institut Français, 20XX

How to write a hotel receptionist CV

As one of the first employees guests meet, hotel receptionists need people skills, customer service skills, and professionalism to represent their employers positively.

For this reason, your hotel receptionist CV will need to convince hiring managers that you have the right mindset and experience to be a positive ambassador for their organisation. Here’s everything you need to know about writing your CV, section by section.

1. Mention the right hospitality skills in your personal statement

Your personal statement should immediately grab the hiring manager’s attention by highlighting your top skills and experience.

Emphasise your customer service expertise, ability to manage front desk tasks, and passion for the hospitality industry.

Keep it concise yet impactful, showing why you’re the ideal candidate for the role.

Example hotel receptionist personal statement

Dedicated and personable Hotel Receptionist with 3+ years of experience providing exceptional customer service and managing front desk operations. With great people skills and keen attention to detail, I ensure guests receive a warm and attentive experience from check-in to check-out. Adept at handling reservations, managing guest inquiries, and resolving issues swiftly to maintain high levels of guest satisfaction. Eager to bring my customer service and hospitality experience to your esteemed team.

2. Highlight prior work experience

To impress hotel employers, use your work experience section to demonstrate your expertise in managing reception duties, including both guest interactions and administrative tasks.

Use bullet points to clearly outline your responsibilities and achievements, ensuring each one reflects a skill crucial to a hotel receptionist role.

Example work experience entry on a hotel receptionist CV

Receptionist
Grandview Hotel, London | June 20XX – Present

  • Welcome guests with a warm and professional manner, enhancing the customer experience from the first interaction
  • Manage bookings and reservations using Opera, ensuring accuracy and efficiency
  • Handle guest inquiries and resolved complaints promptly, maintaining a high level of customer satisfaction
  • Coordinate with housekeeping and maintenance teams to ensure guest rooms were ready upon guests’ arrival
A good example of a CV.
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3. Emphasise any relevant education

In your education section, list any relevant qualifications that demonstrate customer service, hospitality management, or familiarity with hotel booking systems.

This could include certifications in customer service, hospitality management, or familiarity with hotel booking systems. Even if formal qualifications aren’t required, they can set you apart from other candidates.

Example hotel receptionist education section

NVQ Level 2 in Customer Service | London College | 20XX

Certificate in Hospitality and Tourism Management | Open University | 20XX

Seb Morgan
Written by

Seb Morgan

Seb is a Certified Professional Resume Writer with 10 years of combined experience in career counselling and editorial work. With a MA in Communications from National Chengchi University (Taiwan) and a BA in East Asian Studies from the Autonomous University of Madrid (Spain), he helps job seekers translate their experience into employer-ready applications for UK and international job markets. Seb’s insights in CV and cover letter writing, interview preparation, and skill development have appeared in careers-focused and national media, including Onrec, Employee Benefit News, and The Sun. Reach him at [sebastian] @ [cvgenius.com] or via LinkedIn.