PERSONAL STATEMENT
Seasoned professional with 6+ years of experience in enhancing the efficiency of office operations through administrative support. Ability to improve productivity and performance of senior management by providing secretarial/clerical services. Skilled in planning and delivering special projects within time-critical environments. Known as decisive and direct, yet flexible in providing optimal response to constantly changing assignments.
WORK EXPERIENCE
Office Administrator
Regus, Luton, Apr 2020–Present
- Supported day-to-day office operations by providing quality administrative support
- Facilitated the transition of paper-based files and record systems to an electronic records management system, reducing paper costs by 70%
- Introduced new work practices and improved existing procedures, increasing staff efficiency by 47%
- Reduced office expenditures by more than £2K by enforcing strict budgetary and cost control
- Improved interdepartmental communication and coordination by facilitating open dialogue across all organisational levels
Administrative Assistant
123 Ltd., Luton, May 2018–Apr 2020
- Increased overall productivity of supervisors by providing diary and calendar management expertise
- Received appreciation from managers for continually delivering unparallel support
- Consistently maintained excellent service standards by promptly responding to customer inquiries/complaints
- Created a spreadsheet adopted across all offices in the UK to track expenditures in real time and deliver monthly cost savings of £5.6K
Customer Service Representative
Milton Keynes Office Space, Milton Keynes, Jun 2016–Apr 2018
- Coordinated a wide range of administrative activities, including scheduling appointments and visits, organising events, planning luncheons and team meetings, and managing contracts
- Directly interacted with vendors, resorts, caterers, and other providers, negotiating cost-efficient contracts and pricing agreements for services at special events and saving £30K+ annually
- Saved £8K-10K annually by negotiating sponsorship packages
- Interacted with all levels of management and external clients, managed incoming phone calls, and prioritised needs
EDUCATION
Bolton College, Bolton
BA (HONS) BUSINESS & MANAGEMENT — upper second-class honours (II.i), Jun 2016
RELEVANT MODULES: Managing Business Finances, Organisational Communication, Event Coordination
ADDITIONAL SKILLS
- Files & records management
- Diary management
- Calendar management
- Inventory management
- Budgetary & cost control
- Management reporting
HOBBIES & INTERESTS
- Travelling
- Sketching
- Taxidermy