PERSONAL STATEMENT
Customer-focused professional with 2+ years of experience delivering exceptional service in the hospitality industry. Offer expertise in preparing and serving food and beverages, analysing customer needs, and responding quickly to customer requests. Well-spoken and excited to provide exceptional customer satisfaction and increase retention as a Wait Staff Member at [Restaurant Name].
WORK EXPERIENCE
Cafe Emmeline, Soho, London
Waitress, December 2021–Present
- Top performer on performance reviews for service excellence, team player mindset, and proactive approach to increasing revenue and resolving customer issues
- Efficiently operate POS terminals to input customer orders, swipe credit cards, and enter cash received in the system
- Obtained Waitress of the Month Award 10 times
- Managed the register during busy weekend night shifts for 9 months, taking 285+ orders per night with 99.5% accuracy
- Delivered training to 10+ new waiters on proper food handling techniques, including proper freezer placement, appropriate soup temperatures, and equipment cleaning processes
La Maison Blanche, Leeds
Waitress, May 2020–November 2021
- Greeted customers as they arrived, introducedg them to the menu, and announced daily or seasonal menu specials in a 150+ seat restaurant
- Ensured positive customer experience by maintaining consistent contact and resolving issues and complaints promptly
- Recognised as an expert in handling hard-to-please guests by turning unhappy patrons into repeat customers
- Maintained dining areas by rolling silverware to prepare for upcoming shifts and large parties
- Received consistent 97% positive ratings for courteous service and 5-star ratings from customers
- Increased sales by 20% using effective upselling techniques
EDUCATION
University of Leeds (2017–2020)
BA (Hons) Food Service Management, upper second class honours (2:1)
Relevant Modules
Culinary Nutrition, Culinary Arts, Restaurant Management and Operations, Hospitality Management, International Cuisines, Advanced Food Service Operations, Food and Beverage Strategies, Culinary Fundamentals
Lichton Road Comprehensive School, Sheffield (2010–2017)
- 3 A-levels: Maths (A), French (A), and English Literature (A)
- GCSEs: 10 A-C including Maths, English, Combined Science, and IT
KEY SKILLS
- Knowledge of POS operations
- Menu development and memorisation
- Upselling techniques
- Ordering
- procedures
- Bar terminology expertise
- High-volume dining
- Food preparation and safety
- Excellent interpersonal skills
- Conflict resolution
HOBBIES & INTERESTS
- Avid swimmer, regularly participating in competitions
- Amateur clarinet player
- Travelling
- Volunteer for multiple charities in the local community
- Enjoy cooking and researching traditional French cooking techniques