PERSONAL STATEMENT
Hardworking cafe worker with 7+ years of experience preparing and serving coffee, other drinks, and light meals. Adept at managing day-to-day operations, including welcoming customers, taking orders, stock control, and routine cleaning. Seeking to bring my customer service and sales skills to an independent cafe or roastery.
WORK EXPERIENCE
Delight Café, Leeds
Café Worker | Dec 2018–present
- Provide 40 hours/week of exemplary service, including serving and assisting customers, prepping ingredients, measuring coffee beans, preparing coffee and coffee-based drinks, and washing dirty dishes
- Integrate barcode sorting into stock inventory to increase efficiency and reduce time waste by 60%
- Maintain 100% adherence to health and safety standards through efficient cleaning practices and proper disposal of waste
- Successfully trained 6 new staff over 3 months on coffee preparation and serving techniques
- Achieve consistent 100% rating on annual customer service surveys
Harmony Café, Leeds
Café Attendant | May 2017–November 2018
- Managed all stages of coffee preparation, from roasting and grinding to filtering to brewing, serving an average of 10 customers per hour over 2 years
- Increased revenue by 60% through upselling single origin beans and coffee preparation utensils
- Developed 2 new scheduling strategies to increase the speed of service, reduce waste, and improve customer service over 6 months
- Used POS systems to handle over £1,000 daily in cafe sales
- Assisted customers in selecting food and beverages, taking orders and promoting a pleasant environment to boost sales and customer satisfaction
Midas Café, Leeds
Café Assistant | May 2015–March 2017
- Welcomed customers, took orders and served food and drink, and assisted in drink preparation, stock inventory, and equipment maintenance for over 2 years
- Stored ingredients at safe temperatures to ensure food and drink safety and customer satisfaction
- Provided high-quality customer service, contributing to sustained 5/5 positive customer ratings and a 30% increase in sales in 6 months
- Organised kitchen utensils and helped improve menus to reduce food waste by 30% over 2 years
- Helped develop platforms for online order placements that led to a boost in revenue from £50,000 to £100,000
EDUCATION
New College Bradford (2015–2017)
- A Levels: Business Studies (A), Maths (B), English Literature (C)
Johnson High School (2010–2015)
- GCSEs: Maths (B), English (C), English Literature (C), Double Science (C/C), History (B), Geography (A), French (C), IT (A), Design Technology (B), PE (A)
SKILLS
- Stocking and replenishing
- Point-of-sale (POS) software
- Cash management
- Interpersonal skills
- Upselling
- Conflict resolution
- Inventory management
- Time management
HOBBIES & INTERESTS
- Amateur competitive cyclist
- Viola player
- Socialising with friends