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Hospitality CV Example

| By | Reviewed by the CV Genius CPRW Team

Hospitality workers provide high-quality services and experiences for others, so your CV should reflect your high standards. Learn how to write a hospitality CV using our free template and three tips for inspiration.

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An example of a hospitality CV written on a maroon-themed template with left-aligned content.
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Hospitality CV Template (Text Format)

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PERSONAL STATEMENT

Customer-focused and dynamic professional with 5+ years of experience in hospitality management. Possess a BA (Hons) in Hospitality Management. Highly experienced in staff recruitment, operations optimisation, inventory management, budgeting, and event management. Seeking a Hospitality Manager position at Dakota Manchester Hotel to provide excellent services for visitors of all ages and backgrounds.

WORK EXPERIENCE

Hospitality Manager

PREMIER INN MANCHESTER CITY CENTRE, Manchester May 2021–Present

  • Led resort operations generating £3.5M yearly revenue and a guest service team of 45 members
  • Increased guest satisfaction rating from 75% to 98% by providing high-quality services
  • Recognised for delivering 10%–13% savings on the yearly budget
  • Surpassed yearly hospitality service goals by 15%, 12%, and 22% in 2020, 2021, and 2022
  • Conducted 25+ audits for compliance with health and safety standards
  • Generated repeat visits and 98% positive feedback by prioritising the needs of 400+ guests
  • Boosted FoH efficiency by 20% by installing new systems and consoles

Receptionist

IVY BUSINESS CENTRE, Manchester July 2019–April 2021

  • Reduced front desk expenses by £5K yearly through cost control initiatives
  • Answered 50+ telephone calls and engaged with 70+ guests daily
  • Coached and mentored 4+ new receptionists, boosting performance at individual and group levels
  • Attained 99% guest satisfaction through active listening and swift service delivery

EDUCATION

Manchester Metropolitan University, Manchester September 2016–June 2019

Bachelor of Arts (Hons) in Hospitality Management — upper second-class honours (2:1)

Relevant Modules: House Keeping, Front Office, Accounting, Food & Beverage, Human Resource Management, Event Management, Public Relation, Travel Management, Hotel & Tourism Management

Distance Learning Centre, Online July 2020

Certified Professional in Catering and Events
Certified Hospitality Sales Professional

A-Levels: Business Studies (B), History (C), Maths (B)
GCSEs: 10 A*–C, including English, Maths, and ICT

ADDITIONAL SKILLS

  • Guest Service
  • Team Leadership
  • Front and Back of House Operations
  • F&B Services
  • Event Management
  • Sales Maximisation
  • Opera Property Management System (PMS)

How to write a hospitality CV

Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.

Whether you’re working in tourism, food and beverage service, lodging, recreation, or event management, your role in the hospitality industry is essential for impressing guests and turning them into repeat customers.

And to show prospective employers you’re a great addition to their team, you need to make a CV that highlights your top hospitality skills and experiences.

Here are three tips to help you write a 5-star hospitality CV and receive more interviews.

1. Stand out with a descriptive CV personal statement

Working in hospitality hinges on making a positive first impression so new visitors will enjoy your services and want to return.

And because employers seek hospitality workers who know what important qualifications are necessary to succeed in a service role, include a CV personal statement (also called a CV ‘About Me’ or CV personal profile) at the top of your hospitality CV.

A hospitality CV personal statement consists of 2–4 sentences and captures an employer’s attention as they’re reading your CV.

Here’s what to include in your hospitality personal statement:

  • years of relevant work or volunteer experience
  • educational background or training
  • key skills related to customer service or working with the public
  • reasons or goals for applying to the role

If employers see that your hospitality CV personal statement contains relevant details that match what they’re looking for in their candidates, they’ll be more likely to read the rest of your application and consider you for an interview.

This is an example of a personal statement from our hospitality CV template:

 

An example of a personal statement taken from a hospitality CV with the section heading in a maroon bar.
This hospitality CV personal statement mentions the applicant’s education and top skills.

2. Highlight your key skills on your hospitality CV

Doing hospitality work requires various skills, so include them on your CV to let employers know you’re ready to get to work.

First, mention your hard skills. You’ve likely gained hard skills from working in certain branches of the service industry or from enrolling in hospitality-related courses.

For instance, speaking another foreign language is a valuable hard skill because it tells employers you can interact with non-English-speaking customers and make them feel welcome.

Here are other relevant hard skills for your hospitality CV:

  • Bartending
  • Computer skills
  • Compliance training
  • Hotel management software (e.g., eZee Frondesk, Hotelogix)
  • Maths skills
  • Management skills
  • Point of sale (POS) systems knowledge
  • Record keeping

By contrast, soft skills show how you behave around guests and customers in a work setting.

For example, maintaining positive relationships with your customers and being an excellent communicator is an essential part of working in the hospitality industry. Employers want to know you can handle customer inquiries and complaints gracefully during every guest interaction, so include customer service as one of the top skills on your CV.

These soft skills are also essential in the hospitality industry:

 

  • Ability to take initiative
  • Adaptability
  • Conflict resolution
  • Cultural awareness
  • Empathy
  • Interpersonal skills
  • Leadership skills
  • Optimism
  • Organisational skills
  • People skills
  • Public speaking
  • Teamwork

 

3. Optimise your hospitality CV using keywords from the job advert

Because you’ll be representing their brand, employers want to see you’ve read their job advert carefully and understand what their ideal applicant looks like.

So try adding relevant keywords throughout your work experience section for your CV, skills section, and CV personal statement to increase your chances of getting noticed by an employer and show them you have the skill set they’re looking for.

Here are some hospitality-related keywords for your CV:

Front desk operationsBack office operations
Menu planning
Club management
Food and beverage (or F&B)Health and safety
Hospitality management
Service management
Guest services

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