ToC

Ensure your CV format is structured to best highlight your unique experience and life situation.

Hospitality CV template (text format)

PERSONAL STATEMENT

Customer-focused and dynamic professional with 5+ years of experience in hospitality management. Possess a BA (Hons) in Hospitality Management. Highly experienced in staff recruitment, operations optimisation, inventory management, budgeting, and event management. Seeking a Hospitality Manager position at Dakota Manchester Hotel to provide excellent services for visitors of all ages and backgrounds.

WORK EXPERIENCE

Hospitality Manager

PREMIER INN MANCHESTER CITY CENTRE, Manchester May 20XX–Present

  • Led resort operations generating £3.5M yearly revenue and a guest service team of 45 members
  • Increased guest satisfaction rating from 75% to 98% by providing high-quality services
  • Recognised for delivering 10%–13% savings on the yearly budget
  • Surpassed yearly hospitality service goals by 15%, 12%, and 22% in 20XX, 20XX, and 20XX
  • Conducted 25+ audits for compliance with health and safety standards
  • Generated repeat visits and 98% positive feedback by prioritising the needs of 400+ guests
  • Boosted FoH efficiency by 20% by installing new systems and consoles

Receptionist

IVY BUSINESS CENTRE, Manchester July 20XX–April 20XX

  • Reduced front desk expenses by £5K yearly through cost control initiatives
  • Answered 50+ telephone calls and engaged with 70+ guests daily
  • Coached and mentored 4+ new receptionists, boosting performance at individual and group levels
  • Attained 99% guest satisfaction through active listening and swift service delivery

EDUCATION

Manchester Metropolitan University, Manchester September 20XX–June 20XX

Bachelor of Arts (Hons) in Hospitality Management — upper second-class honours (2:1)

Relevant Modules: House Keeping, Front Office, Accounting, Food & Beverage, Human Resource Management, Event Management, Public Relation, Travel Management, Hotel & Tourism Management

Distance Learning Centre, Online July 20XX

Certified Professional in Catering and Events
Certified Hospitality Sales Professional

A-Levels: Business Studies (B), History (C), Maths (B)
GCSEs: 10 A*–C, including English, Maths, and ICT

ADDITIONAL SKILLS

  • Guest Service
  • Team Leadership
  • Front and Back of House Operations
  • F&B Services
  • Event Management
  • Sales Maximisation
  • Opera Property Management System (PMS)

More hospitality CV examples

Looking for a different path in hospitality? Explore the CV examples below to find the perfect fit for your next role:

Host/hostess CV sample

Hosting is all about making guests feel welcome — showcase your hospitality skills with a CV like the hostess example below:

A hostess CV example.
Download this CV sample.

Duty manager CV sample

If you’ve climbed the ladder in the hospitality industry, you might be going for a duty manager role. Here’s a good example of a CV for that role to give you some inspiration for what to write:

A duty manager CV example.
Download this CV example.

How to write a hospitality CV

Whether you’re working in tourism, food and beverage service, lodging, recreation, or event management, your role in the hospitality industry is essential for impressing guests and turning them into repeat customers.

And to show prospective employers you’re a great addition to their team, you need to make a CV that highlights your top hospitality skills and experiences.

Here are three tips to help you write a 5-star hospitality CV and receive more interviews.

1. Stand out with a descriptive CV personal statement

Working in hospitality hinges on making a positive first impression so new visitors will enjoy your services and want to return.

And because employers seek hospitality workers who know what important qualifications are necessary to succeed in a service role, include a CV personal statement (also called a CV ‘About Me’ or CV personal profile) at the top of your hospitality CV.

A hospitality CV personal statement consists of 2–4 sentences and captures an employer’s attention as they’re reading your CV.

Here’s what to include in your hospitality personal statement:

  • years of relevant work or volunteer experience
  • educational background or training
  • key skills related to customer service or working with the public
  • reasons or goals for applying to the role

If employers see that your hospitality CV personal statement contains relevant details that match what they’re looking for in their candidates, they’ll be more likely to read the rest of your application and consider you for an interview.

This is an example of a personal statement from our hospitality CV template:

 

An example of a personal statement taken from a hospitality CV with the section heading in a maroon bar.
This hospitality CV personal statement mentions the applicant’s education and top skills.

2. Highlight your key skills on your hospitality CV

Doing hospitality work requires various skills, so include them when you write your CV to let employers know you’re ready to get to work.

First, mention your hard skills. You’ve likely gained hard skills from working in certain branches of the service industry or from enrolling in hospitality-related courses.

For instance, speaking another foreign language is a valuable hard skill because it tells employers you can interact with non-English-speaking customers and make them feel welcome.

Skip the writer’s block and make a CV in minutes with our AI software.

Here are other relevant hard skills for your hospitality CV:

  • Bartending
  • Computer skills
  • Compliance training
  • Hotel management software (e.g., eZee Frondesk, Hotelogix)
  • Maths skills
  • Management skills
  • Point of sale (POS) systems knowledge
  • Record keeping

By contrast, soft skills show how you behave around guests and customers in a work setting.

For example, maintaining positive relationships with your customers and being an excellent communicator is an essential part of working in the hospitality industry. Employers want to know you can handle customer inquiries and complaints gracefully during every guest interaction, so include customer service as one of the top skills on your CV.

These soft skills are also essential in the hospitality industry:

 

  • Ability to take initiative
  • Adaptability
  • Conflict resolution
  • Cultural awareness
  • Empathy
  • Interpersonal skills
  • Leadership skills
  • Optimism
  • Organisational skills
  • People skills
  • Public speaking
  • Teamwork

 

3. Optimise your hospitality CV using keywords from the job advert

Because you’ll be representing their brand, employers want to see you’ve read their job advert carefully and understand what their ideal applicant looks like.

So try adding relevant keywords throughout your work experience section for your CV, skills section, and CV personal statement to increase your chances of getting noticed by an employer and show them you have the skill set they’re looking for.

Here are some hospitality-related keywords for your CV:

Hospitality CV — Keywords

Front desk operationsBack office operations
Menu planning
Club management
Food and beverage (or F&B)Health and safety
Hospitality management
Service management
Guest services

Pairing your CV with a matching cover letter will really make your application stand out. Make a cover letter in just a few minutes with AI-driven cover letter builder software.

 

After you hit ‘Submit’: how to stand out to hospitality hiring managers

Getting ahead in hospitality requires a number of soft skills, including drive, adaptability, and collaboration. In this video, hotel operations executive Shannon McCallum outlines some of the traits she values most in the hospitality industry and how you can cultivate them as you progress through your career.

Hospitality job outlook in 2025 — things to know

According to the Office for National Statistics (ONS), hospitality workers in the UK earn an average annual salary of £21,739.

You can find information about the gender pay gap for hospitality workers on the ONS’ website.

Data source: The Office for National Statistics, an agency of His Majesty’s Government. The information contains public sector information licensed under the Open Government Licence v3.0 and reflects the ONS’s most recent salary (1/11/2023), gender pay gap (4/2023), and skills shortage data (6/2022).


Samuel Johns
Written by

Samuel Johns

Samuel Johns is a Certified Professional Resume Writer (CPRW) and Senior Editor on the CV Genius team, with 6+ years of experience in the careers space. He has helped countless job hunters craft high-quality CVs and cover letters, exceed expectations at interviews, and obtain their dream jobs. Born and raised in County Durham in the beautiful North East of England, he graduated with a BA (Hons) in French Language and Literature from the University of Bristol in 2013 and has worked in Newcastle-upon-Tyne, London, Paris, and Taipei as a French–English translator. He’s determined to use his native English and fluent French skills to help UK and French candidates get the jobs they deserve. In addition to the British and French versions of CV Genius, Samuel’s job-hunt advice has been published on numerous websites, including Careers.org, the University of Warwick, the Enterprisers Project, and HR.com. If you’d like to collaborate, please reach out to Samuel through LinkedIn. Please note, we don’t accept guest posts and won’t reply to such requests.