Ensure your CV layout is structured to best highlight your unique experience and life situation.
Front-of-House CV Template (Text Format)
PROFESSIONAL SUMMARY
Resourceful and service-oriented professional with 6+ years of experience managing front-of-house operations at hotels and restaurants. Adept at ordering supplies, inventory control, organising events, and recruiting and coordinating staff. Track record of delivering exceptional customer service, resolving customer problems and complaints, and ensuring satisfactory health and safety standards are met.
WORK EXPERIENCE
Joseph Search Hospitality Limited, London
Front-of-House Manager, December 20XX – Present
- Coordinate with kitchen staff to ensure customer needs, customer allergies, dietary requirements, and special requests are met
- Grew client base by ensuring a pleasant environment and pleasing customer experience
- Increased staff retention by 20% in 2 years by implementing regular feedback sessions and attending team member issues and stress points
- Support company expansion by identifying new business opportunities and actively promoting company standards
Flagship Culinary Services, Cambridge
Front-of-House Staff, May 20XX – November 20XX
- Assisted in training and supervising 30 fine-dining professionals while providing active assistance in achieving sales goals
- Enhanced efficiency of overall hotel operations by training both Back-of-House and Front-of-House staff in day-to-day task management
- Regularly changed bar menu and added special items by regularly researching the latest market trends
- Reduced material waste by 80% through the implementation of strict inventory control initiatives
- Ensured appropriate staffing of Duty Managers and Servers at all parties and events
EDUCATION
London School of Business and Finance, UK (20XX – 20XX)
B.A (Hons) Hospitality Management (Upper Second-Class Honours)
Concord Sixth Form College, UK (20XX – 20XX)
- A Levels: Maths (A), French (B)
- BTEC: Hospitality Level 3
Key Skills
- Customer service & satisfaction
- Deft at reservation management
- Team leadership & training
- Oversee operations management
- Ensure quality assurance
- Prompt complaints resolution
- Internal/external communication
HOBBIES & INTERESTS
- Avid road cyclist, member of Islington Cycling Club
- Amateur trombone player
- Amateur poet, collection of works published in Olympia Magazine
How to Write an Excellent Front-of-House CV
Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.
Front-of-house staff work in a wide variety of hospitality-related businesses, being responsible for welcoming and assisting guests, taking orders, and maintaining a comfortable environment.
Therefore, whether you’re a maître d’ or a front-desk worker, you’ll need the right people skills, industry knowledge, and self-organisation to represent your employer well. Follow these three tips to write a front-of-house CV that demonstrates all those qualities and compels employers to contact you for a job interview.
1. Tailor your personal statement
Your CV personal statement is a brief, professional introduction that outlines your experience, key qualifications, and reason for applying. As the first section of your CV that the employer reads, it should quickly address the core requirements of the job and present you as a natural fit for the hiring team.
Start by specifying your (desired) job title and years of experience. Then highlight one or two skills that are essential to the specific front-of-house position (e.g., customer service skills, upselling, or familiarity with contactless payment systems). Finish by highlighting a unique strength or relevant career goal to explain why its in the manager’s interest to hire you.
Here’s an example of a front-of-house CV personal statement that hits all those talking points:
2. Include the right front-of-house skills on your CV
As they have numerous customer-facing responsibilities, front-of-house staff need excellent soft skills that will allow them to handle orders, requests, and complaints with patience and enthusiasm.
Adding the following key CV skills will help you capture the employer’s attention, encouraging them to call you in for an interview.
- Point of sale (POS) systems
- Reservation systems
- Basic maths skills
- Foreign language skills
- Food and wine pairing
- First aid (e.g., a Red Cross first aid at work certification)
- Food hygiene training
- Teamwork
- Leadership
- Time management
- Organisational skills
- Attention to detail
3. Back up your qualifications with a front-of-house cover letter
Your front-of-house cover letter provides valuable context to your job application, allowing you to give context to your achievements and explain why you deserve the job.
A great cover letter should be about 250–400 words long and include the following information:
- Why you’re excited about the opportunity and the company
- Specific examples of your relevant responsibilities and achievements
- A summary of why you’d be the best candidate for a role
To give you an idea, here’s a cover letter example that shows how all this information looks when it’s ready to send off to the employer. If you want to create your own letter in no time at all, you can create something unique and tailored to the position by using an online cover letter builder.
Download This Front-of-House Example
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