Ensure your CV format is structured to best highlight your unique experience and life situation.

Front-of-House CV Template (Text Format)

PROFESSIONAL SUMMARY

Resourceful and service-oriented professional with 6+ years of experience managing front-of-house operations at hotels and restaurants. Adept at ordering supplies, inventory control, organising events, and recruiting and coordinating staff. Track record of delivering exceptional customer service, resolving customer problems and complaints, and ensuring satisfactory health and safety standards are met.

WORK EXPERIENCE

Joseph Search Hospitality Limited, London
Front-of-House Manager, December 20XX – Present

  • Coordinate with kitchen staff to ensure customer needs, customer allergies, dietary requirements, and special requests are met
  • Grew client base by ensuring a pleasant environment and pleasing customer experience
  • Increased staff retention by 20% in 2 years by implementing regular feedback sessions and attending team member issues and stress points
  • Support company expansion by identifying new business opportunities and actively promoting company standards

Flagship Culinary Services, Cambridge
Front-of-House Staff, May 20XX – November 20XX

  • Assisted in training and supervising 30 fine-dining professionals while providing active assistance in achieving sales goals
  • Enhanced efficiency of overall hotel operations by training both Back-of-House and Front-of-House staff in day-to-day task management
  • Regularly changed bar menu and added special items by regularly researching the latest market trends
  • Reduced material waste by 80% through the implementation of strict inventory control initiatives
  • Ensured appropriate staffing of Duty Managers and Servers at all parties and events

EDUCATION

London School of Business and Finance, UK (20XX – 20XX)
B.A (Hons) Hospitality Management (Upper Second-Class Honours)

Concord Sixth Form College, UK (20XX – 20XX)

  • A Levels: Maths (A), French (B)
  • BTEC: Hospitality Level 3

Key Skills

  • Customer service & satisfaction
  • Deft at reservation management
  • Team leadership & training
  • Oversee operations management
  • Ensure quality assurance
  • Prompt complaints resolution
  • Internal/external communication

HOBBIES & INTERESTS

  • Avid road cyclist, member of Islington Cycling Club
  • Amateur trombone player
  • Amateur poet, collection of works published in Olympia Magazine

How to Write an Excellent Front-of-House CV

Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.

Front-of-house staff work in a wide variety of hospitality-related businesses, being responsible for welcoming and assisting guests, taking orders, and maintaining a comfortable environment.

Therefore, whether you’re a maître d’ or a front-desk worker, you’ll need the right people skills, industry knowledge, and self-organisation to represent your employer well. Follow these three tips to write a front-of-house CV that demonstrates all those qualities and compels employers to contact you for a job interview.

1. Tailor your personal statement

Your CV personal statement is a brief, professional introduction that outlines your experience, key qualifications, and reason for applying. As the first section of your CV that the employer reads, it should quickly address the core requirements of the job and present you as a natural fit for the hiring team.

Start by specifying your (desired) job title and years of experience. Then highlight one or two skills that are essential to the specific front-of-house position (e.g., customer service skills, upselling, or familiarity with contactless payment systems). Finish by highlighting a unique strength or relevant career goal to explain why its in the manager’s interest to hire you.

Here’s an example of a front-of-house CV personal statement that hits all those talking points:

The personal statement of a Front-of-House Manager CV that showcases the applicant’s customer service experience.
Your front-of-house personal statement should showcase your most important skills.

2. Include the right front-of-house skills on your CV

As they have numerous customer-facing responsibilities, front-of-house staff need excellent soft skills that will allow them to handle orders, requests, and complaints with patience and enthusiasm.

Adding the following key CV skills will help you capture the employer’s attention, encouraging them to call you in for an interview.

 

 

3. Back up your qualifications with a front-of-house cover letter

Your front-of-house cover letter provides valuable context to your job application, allowing you to give context to your achievements and explain why you deserve the job.

A great cover letter should be about 250–400 words long and include the following information:

  • Why you’re excited about the opportunity and the company
  • Specific examples of your relevant responsibilities and achievements
  • A summary of why you’d be the best candidate for a role

To give you an idea, here’s a cover letter example that shows how all this information looks when it’s ready to send off to the employer. If you want to create your own letter in no time at all, you can create something unique and tailored to the position by using an online cover letter builder.

A front-of-house cover letter example with blue header text and several paragraphs outlining the applicants unique strengths and qualifications.

Download This Front-of-House Example

Front of house job outlook in 2024 — things to know

According to the Office for National Statistics (ONS), front-of-house workers in the UK earn an average annual salary of £27,886.

You can find information about the gender pay gap for front-of-house workers on the ONS’ website.

Data source: The Office for National Statistics, an agency of His Majesty’s Government. The information contains public sector information licensed under the Open Government Licence v3.0 and reflects the ONS’s most recent salary (1/11/2023), gender pay gap (4/2023), and skills shortage data (6/2022).

Samuel Johns
Written by

Samuel Johns

Samuel Johns is a Certified Professional Resume Writer (CPRW) and senior career counsellor on the CV Genius team, with almost 5 years of experience in the career space. He has helped countless job hunters craft high-quality CVs and cover letters, exceed expectations at interviews, and obtain their dream jobs. Born and raised in County Durham in the beautiful North East of England, he graduated with a BA (Hons) in French Language and Literature from the University of Bristol in 2013 and has worked in Newcastle-upon-Tyne, London, Paris, and Taipei as a French–English translator. He’s determined to use his native English and fluent French skills to help UK and French candidates get the jobs they deserve. In addition to the British and French versions of CV Genius, Samuel’s job-hunt advice has been published on numerous websites, including Careers.org, the University of Warwick, the Enterprisers Project, and HR.com. If you’d like to collaborate, please reach out to Samuel through LinkedIn. Please note, we don’t accept guest posts and won’t reply to such requests.