PROFESSIONAL EXPERIENCE
Reliable cleaner with 7 years of experience providing excellent maintenance and cleaning services in both residential and commercial spaces. Proven track record of completing tasks and responding to last-minute requests in a timely manner. Praised for punctuality, presentability, and flexibility, and focused on maintaining high levels of hygiene through environmentally friendly methods and appropriate use of PPE.
WORK EXPERIENCE
Cambridge Square Office Park, Cambridge
Cleaning Supervisor, Feb 2021 – Present
- Check all facilities daily, ensuring all floors are properly cleaned and polished, glass entryways are wiped down, and rubbish is collected
- Saved 25% on the annual cleaning inventory by negotiating bulk orders with suppliers and actively monitoring the delivery of shipments to spot faulty items
- Develop strong working relationships with guests, building managers, and visitors, and ensure all day-to-day operational activities follow the established cleaning standards
- Lead a team of 5 young cleaners in providing deep cleaning services to all premises according to client requirements, size of the premises, and any additional sanitation requests
Beaconsfield Flats, Cambridge
Cleaner, Jan 2019 – Feb 2021
- Examined 15 multi-family flats daily, halls, and lobbies, determining whether there is a need for repairs or equipment replacement
- Handled small-to-medium repairs as needed, including repairs of locks and door knobs and changing light fixtures
- Maintained fully stocked inventory at all times with the necessary cleaning solutions and solvents, and disposed of hazardous materials safely and according to regulations
- Reduced customer complaint rate to below 5% by responding to staff and guests’ inquiries promptly and employing optimal safety practices with zero hazards or accidents
- Refilled bathroom supplies daily, ensuring essential items such as toilet paper and cleaning soaps were available at both private and shared premises
J-Ford, London
Housekeeper, Oct 2016 – Dec 2018
- Kept all premises in optimal sanitary conditions, using chemicals safely and as instructed by the director of housekeeping
- Increased positive feedback by 21% by responding to guests’ cleaning requests promptly and reporting maintenance issues to the appropriate personnel
- Executed regular sweeping, mopping, and vacuuming; inspected common areas; and worked with other housekeepers to manage tight deadlines and client inquiries
- Trained 9 housekeeping staff in managing daily duties, including storing materials, cleaning furniture, and keeping bathroom facilities well-cleaned and stocked
EDUCATION
St Mary’s School, Cambridge (2013-2015)
- A-levels: Maths (A), French (B), English Literature (B)
- GCSEs: 10 A-C including Maths, English, Combined Science, and Geography
KEY SKILLS
- Customer service
- Maintenance and repairs
- Sanitation practices
- Cleaning procedures
- Attention to detail
- Time management
HOBBIES AND INTERESTS
- Cycling
- Camping
- Volunteering
- Baking
- Fundraising