PERSONAL STATEMENT
Energetic and client-focused barista with more than six years of experience delivering memorable service to customers. Versed in creating over 40 different beverages to meet varying customer demands. Able to drive sales through excellent customer service and developing relationships with repeat customers.
WORK EXPERIENCE
Coffee Mug, London
Barista, Aug 2019 – Present
- Greet customers, provide recommendations, take beverage orders, and prepare hot and cold beverages in line with customer specifications
- Process payments and give out correct change using a Point of Sale System
- Exceeded sales goals by over 32% in 2021 by consistently upselling to customers
- Establish solid relationships with customers based on excellent service and maintain a 98% customer service feedback rating
- Recognised by management on 5 separate occasions for providing consistently excellent service
123 Café, London
Assistant Barista, Feb 2016 – Aug 2019
- Prepared a variety of coffee beverages to meet unique customer preferences
- Drove up sales by maintaining a high standard of service and customer care at all times
- Maintained a clean workspace and adhered to all food hygiene standards
- Provided support by keeping sandwich and pastry displays fully stocked and increasing visual appeal of products
- Worked with the team to transform the establishment into a top performing branch in 2018
- Generated more than £900 in sales single-handedly in one day during the Christmas holidays
EDUCATION
University of Leeds (2022)
Higher National Diploma in Hospitality Management
King Edward VII – Upper School, Sheffield (2015)
A-levels: Maths (A), French (A), English Literature (A)
GCSEs: 10 A-C including Maths, English, Combined Science, and Geography
KEY SKILLS
- Coffee & tea knowledge
- Skilled with Point of Sale software
(TokenWorks Magnetic Card Reader, Plexis Software Plexis POS) - Food Hygiene Certificate
- Customer service
- Excellent interpersonal skills
- Sales & upselling
- Inventory management
- Communication skills
- Time management
HOBBIES & INTERESTS
- Cycling
- Cooking
- Yoga
- Coffee culture