PERSONAL STATEMENT
Highly motivated and experienced Cabin Crew member with over 6 years of international flight experience. Proficient in ensuring passenger safety and comfort, maintaining a positive and approachable demeanour at all times. Seeking to join Virgin Atlantic to continue providing exceptional service and elevating the flight experience for passengers.
PROFESSIONAL EXPERIENCE
Cabin Crew Lead
EasyJet, London Heathrow – 2019–Present
- Deliver first-class service to passengers, ensuring their comfort, safety, and satisfaction during flights
- Lead safety demonstrations and emergency procedures, achieving 100% compliance in all drills
- Manage in-flight sales and boosted onboard revenue by 20% through effective product promotion
- Collaborate with a team of 8 crew members to complete various long- and short-haul flights
Cabin Crew Member
British Airways, London Gatwick – 2017–2019
- Ensured adherence to safety procedures and calmly handled emergency situations
- Assisted passengers with special needs, ensuring their comfort and safety
- Coordinated with ground staff to manage any passenger-related issues or requests pre-flight, increasing customer satisfaction rate from 75% to 90%
- Participated in regular training programs to stay updated on the latest safety and service protocols
EDUCATION
St Helens College, St Helens, 2016
BTEC Level 3 Extended Diploma in Travel and Tourism
St Mary’s Catholic High School, Hertfordshire, 2013–2016
A-Levels: English (A), Psychology (B), Maths (C)
GCSEs: 10 A*–C including Maths, English, and Geography
SKILLS
- Expert knowledge of emergency procedures and safety protocols
- Strong interpersonal and communication skills
- Fluent in English and Spanish, and conversational in French
- Excellent problem-solving skills
CERTIFICATIONS
- Airline Cabin Crew Course – Waterloo Academy (May 2017)
- First Aid at Work – Awarded by the British Red Cross (June 2016)
- CPR and AED Certification – Certified by St John Ambulance (April 2017)
- Aviation Security Training – Under the UK’s Civil Aviation Authority (CAA) regulations (May 2017)
HOBBIES & INTERESTS
- Travelling and exploring new cultures
- Volunteering at local charities during off days
- Participating in fitness activities, including yoga and pilates