PERSONAL STATEMENT
Highly organised Office Manager with proven excellence in administration, supervision, and office management. Adept at setting up meetings, streamlining processes, coaching and managing personnel, and establishing office protocols that ensure efficiency. Possess the capacity to multitask while having good analytical and communication skills.
WORK EXPERIENCE
Office Manager
Glowreal PLC, Sep 2020–Present, Manchester
- Execute administrative support services for 100+ employees, including budgeting, payroll, purchasing, department records, and HR functions
- Create project-specific spreadsheets and PowerPoint presentations
- Successfully implemented a revised training program for new office staff to help improve staff retention rate to 89%
- Review policies and procedures to determine adjustments needed to maintain departmental efficiency and reduce staff turnover by 25%
- Recruited, trained, and onboarded 25 new workers, providing initial support that accelerated staff integration
- Increased efficiencies by 27% by streamlining inter-office communications and developing strong working relationships at all organisational levels and with customers
Office Manager
Joy & Jane Inc., Jun 2018–Aug 2020, Salford
- Coordinated and organised office operations in a high-volume sales environment to achieve 87% and 73% boosts in revenue in 2019 and 2020, respectively
- Implemented an online system to handle data, expedite projects, and combine procedures, thereby streamlining workflow and increasing efficiency
- Established inventory management and standardised ordering processes by negotiating more affordable supplier contracts, reducing office expenses by £35K
- Reduced labour hours by 2.5 hours per week for 46 employees by managing operations and delegating daily tasks
- Saved 15% on supplies by negotiating special discounts with vendors, tracking inventory, and ordering in bulk
- Developed an efficient team through performance feedback, annual appraisals, and initial support, accelerating staff absorption by 20%
Office Assistant
Mc Redmond LTD., Jun 2015–May 2018, Salford
- Managed appointment scheduling, meeting preparation, and report compilation for a fast-paced IT company
- Created office procedures that reduced lead times for processing garbage by 53% while achieving organisational goals and efficient task scheduling
- Created all daily work schedules, monthly reports, and an updated appointment calendar, increasing efficiency by 27%
- Facilitated promotional and marketing campaigns that increased customer retention by 22% and stimulated new contract growth
- Implemented new office protocols that resulted in a 25% decrease in material waste and assisted with new hire training and other human resources tasks
EDUCATION
Manchester University | May 2015, Manchester
BSc in Business Administration
- Honours: Upper Second-Class (2:1)
- Relevant Modules: Economic Principles, Management and Organisation Studies, Advanced Corporate Finance
St. Peter’s High School | May 2011, Manchester
- A-Levels: Business Studies (A), English (B), Sociology (B)
- GCSEs: 9 A–C including English and Statistics
KEY SKILLS
- Expert organisational skills
- PeopleSoft CRM
- Microsoft Office
- Google Suite
- Administrative skills
- Record keeping
- Inventory management
HOBBIES & INTERESTS
- Avid cyclist, regularly participating in regional races
- Amateur viola player
- Enjoy socialising with friends