Accomplished and results-driven professional with 7+ years’ experience in operations management within the retail and distribution arena. Skilled in leading multidisciplinary teams, devising short- and long-term business plans, recruiting top talent, and assessing performance. Proficient in contract negotiations, stakeholder engagement, issue resolution, and customer service.
EDUCATION
Sheffield Hallam University (2018–2020)
Master of Business Administration in Operations Management
Relevant Modules: Operations Research, Business Statistics, Project Management, Enterprise Resource Planning, Financial Accounting, Supply Chain Management, International Logistics, Human Resources
Dissertation Topic: Implementation of Effective Operations Strategies
Sheffield Hallam University (2015–2018)
Bachelor of Business Administration in Strategic Management
WORK EXPERIENCE
AIT Worldwide Ltd, London
Operations Manager, December 2020–Present
- Drive all aspects of client engagement, staff management, budget administration, inventory tracking, and compliance assurance
- Create operational manuals for quality control and efficiency improvement
- Boost performance of new employees via on-job training and coaching
- Decreased operational costs by 7% and order processing time by 25% through process digitalisation
- Prepared and presented 10 business performance and progress reports to management for data-driven decision making
Milkway Logistics, London
Assistant Manager, June 2018–November 2019
- Led 17 direct reports and helped manage operations of regional service and distribution centre
- Headed staff recruitment, training, performance assessment, and strategic action plan development
- Slashed overall payroll budget by 15% while maintaining employee satisfaction and productivity levels
- Grew yearly business revenue from £12M to £45M within 3 years of service
- Reduced organisation’s shrinkage by 25% and limited operational losses through compliance controls
K&N Logistics UK Ltd, Sheffield
Administrative Support, May 2017–April 2018
- Answered phone calls, gave information to clients, updated company database, scheduled appointments, and managed correspondence
- Increased overall office efficiency by 20% through robust administrative support to managers
- Organised company events as per set expectations while generating £3K+ savings per month
- Developed a user-friendly electronic filing system, decreasing file retrieval time by 30%
KEY SKILLS
- Team leadership & coaching
- Strategic planning
- Operations optimisation
- Contract negotiations
- Stakeholder engagement
- Conflict resolution
- Revenue generation
- HR management
HOBBIES & INTERESTS
- Reading
- Cooking
- Camping