PERSONAL STATEMENT
Passionate Assistant Manager with 5+ years of experience managing in a fast-paced, customer-driven environment. Skilled in people management, scheduling, budgeting, and boosting productivity to consistently achieve sales targets. Prolific leader with proven business acumen overseeing sales maximisation and cost reduction. Seeking to leverage my experience and skill to ensure high standards of customer service and company profitability at [Company Name].
WORK EXPERIENCE
Assistant Manager
Frasers Group. Aug 2019–Present, Manchester
- Facilitate operational excellence through daily business operations, including budgeting, scheduling, inventory, and management of 50+ employees
- Perform day-to-day financial management of the store to cut costs by 15% through stock control and improved efficiency
- Exceeded company sales goals by £50,000 over three months through coordinated weekly advertisements and a customer-friendly shopping environment
- Collaborated with the sales and marketing team to develop promotional campaigns that increased revenue by 60%
- Initiated projects that resolved customer complaints 40% faster, increased customer retention, and boosted our online audience from 1,000 to 100,000 across social media
- Participated in strategic planning to achieve profitability targets, client satisfaction, and employee welfare over two years
Assistant Manager
The Hoxton, May 2017–May 2019, London
- Assisted in the daily management of all restaurant operations, including menu planning, stock control, employee performance reviews, and health standards maintenance
- Managed product supply chain and stock orders to reduce costs by 30% and maximise profit margins on meals
- Performed quarterly employee reviews and assisted in staff training that boosted service quality by 20%
- Worked closely with the manager and 25 staff members to ensure health and safety procedures were adhered to across all stages of production and distribution
- Provided direct feedback to the manager on store performance and employee reviews, leading to a 70% increase in productivity and a 25% reduction in lead time generation
Assistant Manager
Luxury Wears, May 2017–May 2019, Manchester
- Assisted in daily management operations and administrative tasks to ensure effective running of a multi-site fashion store with 30+ staff
- Supported the manager on activities to improve the quality of customer service, leading to a 40% increase in customer satisfaction
- Coordinated online sales activities to achieve a top-rated seller status with a turnover of £60,000
- Awarded excellent performance recognition for improving positive customer feedback and online ratings to an average of 4.5/5
- Maintained compliance with company goals and policies on health and safety, customer service, and sales targets
EDUCATION
Bachelor (Hons), Business Administration
2013–2017, Limerick, Ireland
Google Digital Marketing & E-commerce Certificate
2017
KEY SKILLS
- Product knowledge
- Employee management
- Financial analysis
- Onboarding
- Scheduling
- Store operations
- MS Office
HOBBIES & INTERESTS
- Avid cyclist, regularly participating in regional races
- Amateur viola player
- Socialising with friends