Ensure your CV format is structured to best highlight your unique experience and life situation.

<Team leader CV template (text format)


Growth-focused and resourceful leader with 5+ years of experience directing teams and customer service operations in a call centre environment. Instrumental in guiding teams on best practices, improving customer satisfaction ratings, and generating revenue from new accounts. Eager to set challenging targets for team members and provide necessary resources to exceed KPIs as a team leader at [Company Name].


Churchill Motors, Birmingham
Team Leader, Jun 20XX–present

  • Lead a team of 50 call centre representatives to deliver exceptional services to clients
  • Gain regular accolades from the manager for implementing new CSR scripts
  • Brought £25K+ revenue to the company by attracting new corporate customers
  • Reduced call load by 35% through implementing a ticketing system and an AI chat service
  • Trained 35 call centre agents to manage difficult corporate customers and retain business
  • Achieved ‘Top Team Leader’ awards in 20XX and 20XX for exceeding all KPIs

Aviva, Birmingham
Customer Service Representative, Jul 20XX–Jun 20XX

  • Attained monthly qualitative and quantitative goals defined by team lead and top management
  • Received most bonuses on the team by upselling 20+ add-on services to clients
  • Commended by team lead for managing a load of 35+ calls daily against the target of 20
  • Accomplished 98%+ customer satisfaction scores on all received calls
  • Personalised services to each client to generate positive feedback and new leads


University of Wolverhampton, Wolverhampton, 20XX–20XX
Upper second-class honours (2:1)
Relevant modules: Principles of Management, Business Mathematics & Statistics, Introduction to Operations Research, Business Economics, Financial & Management Accounting, Marketing Management

St. Stephen’s School, East Ham, 20XX–20XX
A-Levels: Maths (A), French (A), Literature (A)
GCSEs: 10 A–C, including English, Maths, and Combined Science


  • Team leadership
  • Operations management
  • Staff training & development
  • Customer service
  • Conflict resolution
  • Stakeholder communication
  • MS Office


  • Skating
  • Dancing
  • Football playing

How to write a team leader CV

Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.

If you want to land a team leader role, you’ll need to write a CV that impresses recruiters. A team leader is responsible for managing and motivating a team of employees, so your CV needs to showcase your leadership skills.

Here’s how to make a standout team leader CV:

1. Give examples of your leadership skills in action

Emphasising the right skills on your CV will show employers that you have the right technical knowledge and social skills to become a valued team member.

The skills you need for different team leader roles vary considerably. However, recruiters for retail, admin, and customer service team leads often look for the following abilities:


  • the ability to use software programs: Microsoft Office, Google Workspace, Slack
  • foreign language skills
  • project management
  • budgeting
  • resource allocation
  • communication skills
  • team building
  • organizational skills
  • critical thinking skills
  • time management skills


To emphasise the value of your skills don’t just bullet them out in a list. Give examples of how you’ve used your skills to benefit your previous employers:

  • Trained 35 call centre agents to manage difficult corporate customers and retain business

Remember, when hiring team leads, employers want to see evidence of your ability to take initiative, manage resources, and supervise junior workers. Any evidence of leadership, mentoring, or decision making experience will go a long way to support your application.

2. Write a targeted work experience section with hard numbers

In addition to being example-specific, your work experience section should also be quantified and results-focused. Numbers make your achievements more memorable and demonstrate the value that you can offer the hiring team.

One of the best ways to write an impactful work experience section is to write for the employer by prioritising any accomplishments that relate closely to the job you’re applying for.

For example, if the job advert mentions budget management, include the sizes of the budgets you’ve managed in previous jobs. Likewise, if the position requirements emphasise meeting deadlines, you could highlight the percentage of projects you completed on schedule.

Here are some metrics to help you measure the achievements on your team leader CV:

  • Team size managed
  • Project completion rate
  • Employee retention rate
  • Customer satisfaction rate
  • Sales growth
  • Costs saved
  • Team members trained/onboarded
  • Project success rate

If you can provide specific, concrete examples of your successes as a team leader, then you’ll be in a strong position to get the job you want.

3. Highlight your strengths in a compelling CV summary

As the introduction to your CV, your personal statement should catch the recruiter’s attention with a snapshot of your leadership skills and experience.

To write a team leader personal statement that impresses employers:

  • begin with a strong professional introduction, including your job title and leadership experience
  • highlight 1–2 highly relevant accomplishments or knowledge areas
  • describe how you add value to the hiring team or organisation

Here’s an example of a personal statement from a winning team leader CV:

A team leader CV sample personal statement with three sentences outlining the applicant's most relevant skills and experience.
Customise your personal statement to each team leader role you target.

After you create a standout team leader CV, make a cover letter for it to follow job application etiquette.

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Written by

Aaron Case

Aaron Case is a CPRW & Senior Staff Writer at CV Genius with 8+ years of experience in writing and career resource spaces. Job seekers around the world and in various stages of their vocational journeys have landed fulfilling work thanks to his thoughtful career advice, which has also been showcased in publications like Forbes, MSN, CareerAddict, Ladders, Best Colleges, Ivy Exec, Capitalism.com, and vidIQ. Aaron has a BS in English & Communications from Liberty University bolstered by a professional credential from UC Berkeley. He’s collected practical experience while following various career paths, and he enjoys sharing the resulting insights with everyone. You can contact him through his LinkedIn profile or on Twitter. Please note, we don’t accept guest posts, and all such requests will be ignored.