Ensure your CV format is structured to best highlight your unique experience and life situation.

<Team leader CV template (text format)

PERSONAL STATEMENT

Growth-focused and resourceful leader with 5+ years of experience directing teams and customer service operations in a call centre environment. Instrumental in guiding teams on best practices, improving customer satisfaction ratings, and generating revenue from new accounts. Eager to set challenging targets for team members and provide necessary resources to exceed KPIs as a team leader at [Company Name].

 

WORK EXPERIENCE

Churchill Motors, Birmingham
Team Leader, Jun 20XX–present

  • Lead a team of 50 call centre representatives to deliver exceptional services to clients
  • Gain regular accolades from the manager for implementing new CSR scripts
  • Brought £25K+ revenue to the company by attracting new corporate customers
  • Reduced call load by 35% through implementing a ticketing system and an AI chat service
  • Trained 35 call centre agents to manage difficult corporate customers and retain business
  • Achieved ‘Top Team Leader’ awards in 20XX and 20XX for exceeding all KPIs

Aviva, Birmingham
Customer Service Representative, Jul 20XX–Jun 20XX

  • Attained monthly qualitative and quantitative goals defined by team lead and top management
  • Received most bonuses on the team by upselling 20+ add-on services to clients
  • Commended by team lead for managing a load of 35+ calls daily against the target of 20
  • Accomplished 98%+ customer satisfaction scores on all received calls
  • Personalised services to each client to generate positive feedback and new leads

EDUCATION

University of Wolverhampton, Wolverhampton, 20XX–20XX
BSc (HONS) BUSINESS MANAGEMENT
Upper second-class honours (2:1)
Relevant modules: Principles of Management, Business Mathematics & Statistics, Introduction to Operations Research, Business Economics, Financial & Management Accounting, Marketing Management

St. Stephen’s School, East Ham, 20XX–20XX
A-Levels: Maths (A), French (A), Literature (A)
GCSEs: 10 A–C, including English, Maths, and Combined Science

ADDITIONAL SKILLS

  • Team leadership
  • Operations management
  • Staff training & development
  • Customer service
  • Conflict resolution
  • Stakeholder communication
  • MS Office

HOBBIES & INTERESTS

  • Skating
  • Dancing
  • Football playing

How to write a team leader CV

A good example of a CV.
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If you want to land a team leader role, you’ll need to know how to write a CV that impresses recruiters. A team leader is responsible for managing and motivating a team of employees, so your CV needs to showcase your leadership skills.

Here’s how to make a standout team leader CV:

1. Give examples of your leadership skills in action

Emphasising the right skills on your CV will show employers that you have the right technical knowledge and social skills to become a valued team member.

The skills you need for different team leader roles vary considerably. However, recruiters for retail, admin, and customer service team leads often look for the following abilities:

 

  • the ability to use software programs: Microsoft Office, Google Workspace, Slack
  • foreign language skills
  • project management
  • budgeting
  • resource allocation
  • communication skills
  • team building
  • organizational skills
  • critical thinking skills
  • time management skills

 

To emphasise the value of your skills don’t just bullet them out in a list. Give examples of how you’ve used your skills to benefit your previous employers:

  • Trained 35 call centre agents to manage difficult corporate customers and retain business

Remember, when hiring team leads, employers want to see evidence of your ability to take initiative, manage resources, and supervise junior workers. Any evidence of leadership, mentoring, or decision making experience will go a long way to support your application.

Using an online CV maker is a quick way to formulate strong examples of your skills in action. Just enter your job title, and the software will generate relevant examples that you can pick and personalise to reflect your experience.

2. Write a targeted work experience section with hard numbers

In addition to being example-specific, your work experience section should also be quantified and results-focused. Numbers make your achievements more memorable and demonstrate the value that you can offer the hiring team.

One of the best ways to write an impactful work experience section is to write for the employer by prioritising any accomplishments that relate closely to the job you’re applying for.

For example, if the job advert mentions budget management, include the sizes of the budgets you’ve managed in previous jobs. Likewise, if the position requirements emphasise meeting deadlines, you could highlight the percentage of projects you completed on schedule.

Here are some metrics to help you measure the achievements on your team leader CV:

  • Team size managed
  • Project completion rate
  • Employee retention rate
  • Customer satisfaction rate
  • Sales growth
  • Costs saved
  • Team members trained/onboarded
  • Project success rate

If you can provide specific, concrete examples of your successes as a team leader, then you’ll be in a strong position to get the job you want.

After you create a standout team leader CV, make a cover letter for it to follow job application etiquette.

3. Highlight your strengths in a compelling CV summary

As the introduction to your CV, your personal statement should catch the recruiter’s attention with a snapshot of your leadership skills and experience.

To write a team leader personal statement that impresses employers:

  • begin with a strong professional introduction, including your job title and leadership experience
  • highlight 1–2 highly relevant accomplishments or knowledge areas
  • describe how you add value to the hiring team or organisation

Here’s an example of a personal statement from a winning team leader CV:

A team leader CV sample personal statement with three sentences outlining the applicant
Customise your personal statement to each team leader role you target.
Need more ideas?

Our library of CV examples has hundreds of tailored CVs you can use to fine-tune your job application and stand out from other applicants.

Team leader job outlook in 2025 — things to know

According to the Office for National Statistics (ONS), team leaders in the UK earn an average annual salary of £22,917.

You can find information about the gender pay gap for team leaders on the ONS’ website.

Data source: The Office for National Statistics, an agency of His Majesty’s Government. The information contains public sector information licensed under the Open Government Licence v3.0 and reflects the ONS’s most recent salary (1/11/2023), gender pay gap (4/2023), and skills shortage data (6/2022).

Samuel Johns
Written by

Samuel Johns

Samuel Johns is a Certified Professional Resume Writer (CPRW) and Senior Editor on the CV Genius team, with 6+ years of experience in the careers space. He has helped countless job hunters craft high-quality CVs and cover letters, exceed expectations at interviews, and obtain their dream jobs. Born and raised in County Durham in the beautiful North East of England, he graduated with a BA (Hons) in French Language and Literature from the University of Bristol in 2013 and has worked in Newcastle-upon-Tyne, London, Paris, and Taipei as a French–English translator. He’s determined to use his native English and fluent French skills to help UK and French candidates get the jobs they deserve. In addition to the British and French versions of CV Genius, Samuel’s job-hunt advice has been published on numerous websites, including Careers.org, the University of Warwick, the Enterprisers Project, and HR.com. If you’d like to collaborate, please reach out to Samuel through LinkedIn. Please note, we don’t accept guest posts and won’t reply to such requests.