Ensure your CV layout is structured to best highlight your unique experience and life situation.

Team Leader CV Template (Text Format)


Growth-focused and resourceful leader with 5+ years of experience directing teams and customer service operations in a call centre environment. Instrumental in guiding teams on best practices, improving customer satisfaction ratings, and generating revenue from new accounts. Eager to set challenging targets for team members and provide necessary resources to exceed KPIs as a team leader at [Company Name].


Churchill Motors, Birmingham
Team Leader, Jun 2019–present

  • Lead a team of 50 call centre representatives to deliver exceptional services to clients
  • Gain regular accolades from the manager for implementing new CSR scripts
  • Brought £25K+ revenue to the company by attracting new corporate customers
  • Reduced call load by 35% through implementing a ticketing system and an AI chat service
  • Trained 35 call centre agents to manage difficult corporate customers and retain business
  • Achieved ‘Top Team Leader’ awards in 2020 and 2021 for exceeding all KPIs

Aviva, Birmingham
Customer Service Representative, Jul 2017–Jun 2019

  • Attained monthly qualitative and quantitative goals defined by team lead and top management
  • Received most bonuses on the team by upselling 20+ add-on services to clients
  • Commended by team lead for managing a load of 35+ calls daily against the target of 20
  • Accomplished 98%+ customer satisfaction scores on all received calls
  • Personalised services to each client to generate positive feedback and new leads


University of Wolverhampton, Wolverhampton, 2013–2017
Upper second-class honours (2:1)
Relevant modules: Principles of Management, Business Mathematics & Statistics, Introduction to Operations Research, Business Economics, Financial & Management Accounting, Marketing Management

St. Stephen’s School, East Ham, 2006–2013
A-Levels: Maths (A), French (A), Literature (A)
GCSEs: 10 A–C, including English, Maths, and Combined Science


  • Team leadership
  • Operations management
  • Staff training & development
  • Customer service
  • Conflict resolution
  • Stakeholder communication
  • MS Office


  • Skating
  • Dancing
  • Football playing

How to write a team leader CV

Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.

If you want to land a team leader role, you’ll need to write a CV that impresses recruiters. A team leader is responsible for managing and motivating a team of employees, so your CV needs to showcase your leadership skills.

Here’s how to make a standout team leader CV that gets you hired at your target company:

1. Give examples of your team leader skills in action

When you apply for a team leader job, emphasise your team leader skills on your CV. Recruiters look for evidence of both hard and soft skills, so it’s important to provide examples of both.

Hard skills are specific abilities or knowledge that you learn through training, such as:

  • the ability to use software programs: Microsoft Office, Google Workspace, Slack
  • foreign language skills
  • project management
  • budgeting
  • resource allocation

Soft skills are interpersonal skills that help you lead your team and interact with upper management. Examples of soft skills to put on your team leader CV include:

But don’t just list your skills. Instead, give examples of how you’ve used them to achieve positive results at work. Here’s a bullet point from a team leader CV that gives an example of the applicant’s training skills:

  • Trained 35 call centre agents to manage difficult corporate customers and retain business

Providing specific examples of how you’ve used your team leader skills in past positions gives recruiters a better understanding of your capabilities and helps them to see you as a strong candidate for the job.

2. Quantify your team leader CV job descriptions with hard numbers

A team leader is responsible for meeting deadlines, managing budgets, and achieving results. As such, the descriptions of your past jobs in your CV’s work experience section should include hard numbers that demonstrate your ability to get that specific job done.

For example, if the job advert mentions budget management, include the sizes of the budgets you’ve managed in previous jobs. Likewise, if the position requirements emphasise meeting deadlines, you could highlight the percentage of projects you completed on schedule.

Other data can include the:

  • percentage you increased sales or productivity by
  • number of people you managed or trained
  • amount of money you earned or saved your company

If you can provide specific, concrete examples of your successes as a team leader, then you’ll be in a strong position to get the job you want.

Don’t have any hard numbers to include on your CV? Now’s the time to start collecting them. Keep track of your achievements as a team leader from now on so you can demonstrate your value to future employers.

3. Summarise your most relevant information in a personal statement

A personal statement is a short paragraph (3–4 sentences) at the top of a CV that gives an overview of your job-relevant experience. Your CV’s personal statement should catch the recruiter’s attention by giving a snapshot of the job-specific skills and experience you can bring to the team leader role you’re targeting.

To write a personal statement that impresses employers:

  • start with a strong adjective that describes your best professional qualities (for example, ‘Inspirational leader’ or ‘Innovative supervisor’)
  • include skills-based keywords from the job advert
  • end with a statement about how you plan to help the company achieve its goals

Here’s an example of a personal statement from a team leader CV that shows the employer why the applicant is a good fit for their job, and what benefits they’ll bring to the role:

A team leader CV sample personal statement with three sentences outlining the applicant's most relevant skills and experience.
Customise your personal statement to each team leader role you target.

After you create a standout team leader CV, make a cover letter for it to follow job application etiquette.

Aaron Case
Written by

Aaron Case

Aaron Case is a CPRW & Senior CV Expert at CV Genius with 8+ years of experience in writing and career resource spaces. Job seekers around the world and in various stages of their vocational journeys have landed fulfilling work thanks to his thoughtful career advice, which has also been showcased in publications like Forbes, MSN, CareerAddict, Ladders, Best Colleges, Ivy Exec, Capitalism.com, and vidIQ. Aaron has a BS in English & Communications from Liberty University bolstered by a professional credential from UC Berkeley. He’s collected practical experience while following various career paths, and he enjoys sharing the resulting insights with everyone. You can contact him through his LinkedIn profile or on Twitter. Please note, we don’t accept guest posts, and all such requests will be ignored.