PERSONAL STATEMENT
Proactive and confident shop assistant with good people skills. Possess excellent knowledge of products and brands as well as a proven track record of exceeding sales targets and increasing repeat customer numbers. Looking to leverage interpersonal skills and knack for fulfilling orders, preparing invoices, processing collections, and inventory management to increase [Shop Name]’s annual revenue.
WORK EXPERIENCE
Shop Assistant
THE EXQUISITE GIRL BOUTIQUE, Newcastle
June 2018–Present
- Manage 35+ orders daily, preparing receipts and processing checkout transactions via cash, card, POS, or digital wallet
- Onboard new hires, instilling in them the brand’s work culture and ensuring they fully understand the expected levels of service
- Attend to 40+ online cloth orders per month, answering questions about bordering sizing, price, and nature of material
- Consistently surpass quarterly sales targets, including breaking the record for the highest sales conversion rate in the shop’s 10-year history
- Coordinated and designed the shop’s Halloween and Christmas 2021 window display designs which bagged the award for the ‘Best Holidays Display’ at the annual Small Fashion Stores in the UK awards ceremony
Sales Assistant
JERSEY FRESH PRODUCE GIANTS, Exeter
July 2016–June 2018
- Provided excellent customer support and resolved all customer complaint tickets, improving customer retention by 60%
- Opened and closed the shop daily and was responsible for arranging stock in a presentable manner
- Managed 65+ sales transactions daily, prepared correct invoices, and sent out payment reminders, improving payments and collections by 45%
- Kept up-to-date inventory records and implemented First In, First Out (FIFO) inventory management strategy to shorten time fresh produce spent on the shelves, reducing waste by 62%
Shop Assistant
EXCLUSIVE GROCERIES, York
October 2012–June 2016
- Oversaw restocking of products and ensured fridges, shelves, and shop corridors were tidy at all times
- Updated manager monthly on market price changes and adjusted price tags on stock to reflect these changes, contributing to an 18% boost in customer satisfaction
- Implemented 3 extra payment options (digital wallets, direct debit, and email invoices), reducing late payments and increasing collection efficiency by 26%
- Showed excellent knowledge about the brands and products on display and assisted customers with purchase decisions, increasing sales conversion by 20%
EDUCATION
Coursera
Retail Marketing Strategy, Omnichannel Retail Strategy Specialization
July 2019
St. Mary’s Catholic School, Newcastle
A-Levels: Maths (B), Geography (D), English (C)
GCSEs: A*–C, including Maths, English, and ICT
September 2004–July 2011
ADDITIONAL SKILLS
- Invoicing
- Cleaning and arranging shelves
- Inventory management
- Payments and debt collection
- Onboarding new hires
HOBBIES & INTERESTS
- Reading fashion magazines
- Music
- Attending coin-collecting conventions