PERSONAL STATEMENT
Tech-savvy and analytical professional with 2 years of experience as a technical IT manager and 5 years of experience as an IT support technician. Demonstrated success spearheading IT projects and completing all tasks on time and according to specifications. Solid expertise in system/software installation, upgrade, maintenance, and support. Adept at administering networks and facilitating end users.
WORK EXPERIENCE
IT Manager
Leicester City Council Trading Standards
Feb 2023–Present — Leicester
- Responsible for managing office running Microsoft 11 and MacOS 14, running Microsoft Office and bespoke software packages
- Led IT department and a team of 15 personnel (93% retention rate), driving key IT initiatives and projects
- Replaced old LAN system with wireless communication system, boosting office productivity by 12%
- Decreased downtime by 65% through twice-daily preventative system maintenance
- Protected data and resources at each workstation by installing Kaspersky antivirus in each system
- Recognised in company newsletter for inspiring my team to consistently exceed KPIs
IT Technician
Infonote Datasystems Limited
Jan 2020–Jan 2023 — Leicester
- Deputised as IT manager from August 2022 to cover a maternity leave
- Implemented Amazon AWS for GDPR compliance and cost control
- Trained 50+ staff members on in-house CSM and database management software
- Provided friendly, efficient IT support to 15+ internal and external customers per day via phone, email, and instant message
- Installed, serviced, and upgraded 150+ in-house Windows computers
IT Support Technician
Landmark Offices
May 2018–Jan 2020 — Leicester
- Delivered quality IT support and system troubleshooting services to 5,000+ end users
- Performed 15+ on-site visits in a week to develop partner solutions
- Identified and resolved customer issues daily with a success rate of 98%
- Reduced solution delivery time by 45% by implementing a help desk ticket system
- Helped network team with monitoring of four Linux-based network servers
EDUCATION
Bachelor of Science (Hons.) in Information Technology
University of Strathclyde
2016–2018, Glasgow
Relevant Modules
- Networking & Internet Environment, Programming, Computer Fundamentals, C Programming, Data Structure, Web Programming, Computer Graphics, Computer Networks, Object-Oriented Programming, Software Testing, Internet Security
KEY SKILLS
- Enterprise IT infrastructure
- Database management
- Software development
- Computer hardware
- Excellent interpersonal skills
- Conflict resolution
- Budget management
- Working to timelines
HOBBIES & INTERESTS
- Vlogging
- Self-study
- Salsa Dancing
- Marathon Running