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IT Support CV Example

To land a job delivering professional IT support, you’ll need a standout CV. Get all the assistance you need from the below IT support CV example and skills list.

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The first page of an IT support CV example with green header text and sections for the applicant's contact information, personal statement, and work experience
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IT Support CV Template (Text Format)

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PERSONAL STATEMENT

Senior IT Support Specialist with 8+ years of experience providing 1st and 2nd line IT support in public and private sector organisations. Possess multiple Microsoft and Cisco certifications and a BSc in Information Technology Management. Have deep knowledge of software and hardware configuration, change methodology, and networking. Seeking to cut costs, improve data security, and enhance business efficiency at [Company Name].

WORK EXPERIENCE

Onebright, Lancaster
IT Support Specialist, October 2018–Present

  • Perform hardware installations, including configuring and releasing software updates
  • Upgrade existing IT infrastructure and implement system security enhancements
  • Repair and replace faulty hardware components
  • Provide solutions to 10+ customer complaints daily with a 97% success rate
  • Improved help desk ticket system by reducing response times by 17%
  • Recorded and compiled a database of customer issues for easy report generation in one click

Digital Waffle, Leicestershire
IT Support Technician, June 2016–September 2018

  • Handled IT service training for 15 new employees
  • Conducted troubleshooting of software such as Microsoft Office Suites 2018, Windows 10, Active Directory, and Windows Exchange 2016
  • Provided support for Apple devices, including iPhones, MacBooks, and iMacs
  • Trained end users to operate hardware and software applications correctly
  • Resolved 98% of IT issues within SLA time frames

Vero HR Ltd, Baldock
Help Desk Operator, September 2014–May 2016

  • Developed an efficient ticketing system that helped increase customer satisfaction score by 20%
  • Captured 10+ leads and resolved 20+ customer complaints daily using effective chatbots
  • Recorded and tracked customer information for use by data scientists to identify patterns and trends, increasing sales by 34%
  • Worked with 2 IT support specialists to facilitate the easy tracking of support tickets
  • Integrated intelligent routing to direct client queries to the correct agent, thereby improving customer experience

EDUCATION & CERTIFICATIONS

University of Wolverhampton (2011-2014)

BSc (Hons) Information Technology Management, Upper second class honours (2:1)

Relevant Modules: Hardware and Software Systems, Systems Acquisition and Management, Internet Software Architecture, Computer Systems and Networks, Web Application Development
Dissertation Topic: The Use Cases of IT Structures in Business Change Management in the UK

CERTIFICATIONS

  • Cisco Certified Network Professional — Passed (2012)
  • Cisco Certified Network Associate — Passed (2012)
  • Cisco ASA Firewall — Pending
  • ITIL Foundation — Pending
  • Microsoft 365: Modern Desktop Administrator Associate (2013)
  • MCTIP — Windows Server 2008 Enterprise Administrator (2014)
  • City & Guilds Level 3 Diploma in ICT Systems & Principles for IT Professionals (2015)
  • Google IT Support Professional Certificate (2016)

Lancaster Royal Grammar School., Lancaster (2004–2011)

A-Levels: Maths (A), Computer Science (A), English Literature (A)
GCSEs: 11 A–C including Maths, English, Combined Science, and Physics

KEY SKILLS

 

  • Call log management
  • Knowledge of hardware problems and application viruses
  • Telephone use and remote access
  • Firewall management
  • Networking and cabling
  • Troubleshooting abilities
  • Communication skills
  • Attention to detail
  • Time management

 

HOBBIES & INTERESTS

 

  • Mountain biking
  • Jogging
  • Teaching computer programming to adults
  • Volunteering at local animal shelters

 

20 skills to list on your IT support CV

Before you begin writing, make sure you know how to write a CV in a way that best emphasises your strengths.

An IT support job is typically a customer service role that involves helping clients with technical issues they’re having with their computers or other technology products. The support technician troubleshoots the issues and provides the customers with helpful solutions.

As a result, hard skills (or technical abilities learned through training) are essential in an IT support role. For instance, an IT support specialist should have in-depth knowledge of different software and hardware products to provide professional assistance.

But soft skills — personality traits that help people relate well with others in a work setting— are also necessary because of the job’s customer service focus.

So when you make your CV for an IT support position, highlight examples of your relevant hard and soft skills, such as the following:

 

  • IT skills
  • Installing and configuring software
  • Maintaining computer networks
  • Updating software
  • Responding to help desk tickets
  • Configuring email clients
  • Critical thinking skills
  • Setting up VPNs
  • Configuring firewalls
  • Troubleshooting internet connections
  • Configuring wireless networks
  • Patience
  • Teamwork
  • Attention to detail
  • Recovering data
  • Analytical skills
  • Administering databases
  • Management skills
  • Configuring web servers
  • Developing automation scripts

 

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