IT Support CV Examples, Template, & Writing Tips

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Support technician CV sample

Looking for ideas on writing your support technician CV? Here’s an example to learn from:

How to write an IT support CV

Writing your CV doesn’t need to be a struggle. Here we outline the top tips to target your CV for an IT support role.

1. Emphasise both technical and interpersonal skills

IT support roles demand a balance of hard skills and people skills. Ensure your CV clearly highlights both so that employers know you can handle the technical duties of the role while also managing your work and communicating with others:

Here are some common technical skills to highlight on your CV:

• Troubleshooting hardware, software, and connectivity issues
• Experience with Helpdesk or Service Desk ticketing systems (e.g., Jira, ServiceNow)
• Proficiency in multiple operating systems (Windows, MacOS, Linux, ChromeOS)
• Device and workstation set-up and deployment (including cabling and peripherals)
• Mobile device management (MDM) systems

You should also highlight certain soft skills on your IT support CV, by writing them into your personal statement and the bullet points of your work experience section:

• Clear verbal and written communication (especially for explaining tech to non-experts)
• Patience and empathy when dealing with users
• Strong organisational and multitasking abilities
• Time management and prioritisation
• Logical problem solving under pressure

2. Include industry-recognised qualifications

Qualifications help prove you have the skills you say you have, which is useful in the competitive IT industry. These roles usually require specific qualifications, so include a qualifications section near the top of your CV.

Relevant qualifications might include:

• CompTIA A+ / Network+
• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)
• Apple Certified Support Professional (ACSP)

Check the job listing to see which qualifications are required for the role you want, and make sure you list the ones you have at the top of your qualifications list.

3. Tailor your IT support CV to the job description

If you write a generic CV to apply for multiple positions, it’s hard to make it stand out. Take the time to adjust your CV for each application by:

• Matching your skills and experience to the specific duties and tech stack in the job advert
• Using the same keywords and phrases found in the job description (e.g., ‘first-line support’, ‘incident resolution’, ‘SLA adherence’)
• Highlighting your ability to work within different team structures or company cultures (e.g., remote support, onsite roles, or hybrid settings)

4. Quantify your achievements

Where possible, use numbers and data to give employers a clear picture of the achievements on your CV. Here are some examples:

• Resolved 40+ tickets per week, maintaining a 95% satisfaction rate
• Deployed 200+ new workstations across 3 UK office locations
• Reduced average first response times by 20% by streamlining ticket triage processes

IT support job outlook in 2026 — things to know

According to the UK Earnings Explorer provided by the Office for National Statistics (ONS), IT support specialists in the UK earn an average annual salary of £47,608, with similar pay levels for both men and women.

The ONS also notes that this role faces a skills shortage, with 61.15% of employers reporting difficulties filling similar vacancies.

To strengthen your CV for a data analyst role, highlight these key qualifications and licences:

• Network+ certification
• CompTIA A+ certification
• ITIL Foundation certification
• Microsoft certifications
• Cisco certifications
• Cyber security qualifications (e.g. CISSP, CEH)

If you’re missing any of these qualifications, consider enrolling in a course, training programme, or work-based learning scheme to boost your profile.

Data source: The Office for National Statistics, an agency of His Majesty’s Government. The information contains public sector information licensed under the Open Government Licence v3.0 and reflects the ONS’s most recent salary (1/11/2023), gender pay gap (4/2023), and skills shortage data (6/2022).

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