PROFESSIONAL SUMMARY
Analytical and solution-oriented Computer Scientist with 7+ years of hands-on experience engineering scalable applications, managing operating systems/IT infrastructure projects, and providing core networking solutions. Equipped with a BSc Degree in Computer Science, robust expertise in Java and Python, and proven ability building new IT systems. Looking to bring my technical expertise to perform 3rd line support as an IT Support Engineer at SolComms.
WORK EXPERIENCE
Redian Software, Poole
Computer Scientist, 2020 – Present
- Replace ageing systems with scalable software to maximise operational efficiency while minimizing hardware and software support
- Fixed 300+ bugs in existing websites, reducing customer complaints by 20%
- Increased operational efficiency of data virtualisation tools by 15% while collaborating with a team of 10 experts for seamless execution of IT projects
- Reduced data load time from 14 hours to 20 minutes and improved data quality from 60% to 99.9% by using the latest analytics tools
- Author evaluation summaries detailing project goals, timelines, milestones, budgetary targets, and implementation schedules
- Analyse technical issues to develop hardware and software solutions with a focus on fulfilling operational requirements
Infopulse, Birmingham
IT Manager, 2017 – 2019
- Scaled team efforts to improve 10 business applications and technology processes through rigorous data collection and analysis
- Achieved over £6M in revenue by directing two large-scale technical IT projects
- Reduced company-wide onboarding time up to 25% by systematising training materials for tech teams
- Liaised with senior management to innovate new features and applications, enabling exponential revenue growth
- Boosted application speed by 80% while maintaining and optimising 5 network servers
Blue Reliance, Birmingham
IT Support Technician, 2014 – 2016
- Minimised inefficient customer service processes by 40% by designing and implementing bespoke software solutions
- Networked with 3 departments to deliver impeccable IT support to 100+ staff members while troubleshooting hardware and software issues
- Chartered software and hardware upgrades to facilitate seamless systems integration
- Reduced hardware troubleshooting time up to 50% by addressing 30+ client inquiries daily
EDUCATION
University of Manchester | Manchester
Master in Advanced Computer Science (distinction)
University of Wolverhampton | Wolverhampton
BSc in Computer Science (upper second-class honours)
KEY SKILLS
- IT support
- Software development
- Data analysis
- Technical troubleshooting
- Project management
- Network security
HOBBIES & INTERESTS
- Artificial intelligence
- Playing football
- Reading novels
- Public speaking
- Playing guitar