Be sure you use the proper cover letter format to make your cover letter readable and professional.
Copy-and-Paste IT Support Cover Letter Template (Text Format)
(Your Address)
(Today’s Date)
Jill Li
CV Genius
47 Queen Charlotte’s Square
London
SW1A 1ZZ
Dear Ms Li,
I’m writing to express my keen interest in the IT Support position at CV Genius. With over five years of experience in 1st and 2nd line IT support, multiple professional certifications, and a BSc in Information Technology Management, I’m confident in my ability to meet and exceed the technical and customer service standards your team expects.
In my current role as a 2nd Line Specialist at Onebright, I provide comprehensive technical support across hardware, software, and network systems, resolving 97% of daily customer tickets successfully. I’ve also led efficiency improvements, including reducing help desk response times by 17%, which earned me recognition as ‘Team Player of the Quarter.’ My hands-on experience spans Microsoft Office software, operating systems, and hardware troubleshooting, aligning well with your needs for a skilled and proactive IT professional.
Beyond technical expertise, I bring strong organisation, communication, and teamwork skills honed through delivering IT training sessions, upgrading infrastructures, and ensuring user satisfaction in prior roles. Additionally, my enthusiasm for IT problem-solving and knowledge-sharing makes me particularly adept at supporting staff and streamlining operations, as reflected in your job description.
I’d welcome the opportunity to contribute to CV Genius’s mission by providing exceptional IT support and assisting in the digital transformation of your operations. I’m eager to bring my dedication and skills to your team and would be delighted to discuss how I can add value to your organisation.
Yours sincerely,
(Your Name)
How to write an IT support cover letter
Before you begin writing, make sure you know how to write a cover letter in a way that makes you seem like the best candidate for the job.
As an IT support worker, writing a cover letter allows you to explain how your technical skills and problem solving skills meet the role’s needs. It’s your chance to give context to your professional achievements and connect them to the job requirements, whether you have expertise in resolving critical system issues or supporting complex network setups.
To do so, you need to identify the right key details to carry over from your IT support CV — and know how to write about them in a persuasive, job-relevant way.
Drawing on my experience as a senior career counsellor, I explain how to write a well-crafted IT support cover letter that pushes the right technical skills and maximises your chances of landing that all-important job interview.
To illustrate my tips, I’ll break down a real cover letter we received for a CV Genius IT support role (the sample above), and explain why it’s so effective.
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1. Tailor your cover letter to the company or position
Tailoring your cover letter helps hook the employer by addressing their recruitment needs and aligning yourself with their goals and mission.
Mention the employer by name and reference their values in your cover letter introduction or body paragraphs to show genuine interest and demonstrate that you’ve done your research.
For example, the IT support cover letter that CV Genius received establishes a strong connection by referencing our mission early on:
I’m excited to apply for the IT Support position at CV Genius. With over five years of experience in delivering reliable technical support and streamlining IT operations, I’m eager to contribute to your team’s efforts in simplifying the job-seeking process through innovative digital solutions.
This introduction demonstrates familiarity with our focus on streamlining the job application process.
The applicant also highlights their technical skills, showing how they would fit in at our organisation. A tailored introduction like this sets the tone for the rest of the letter and shows genuine interest in the role.
2. Measure your achievements
Using hard numbers to measure the impact or scale of your achievements helps hiring managers see the value of your skill set — especially if they don’t have the same technical background as you.
You should quantify your achievements wherever the numbers relate to the position you’re applying for. For example, the applicant for our IT Support role included their ticket resolution rate (97%), highlighting their ability to handle customer queries quickly and efficiently — a highly relevant skill area.
As a second-line Specialist at Onebright, I resolved 97% of customer tickets daily, significantly above the team’s average resolution rate. Additionally, I implemented a workflow improvement that reduced help desk response times by 17%, increasing user satisfaction and efficiency.
3. End with a strong conclusion
Your cover letter conclusion should repeat your unique selling point and enthusiasm for joining the company, just like our applicant did:
I’m eager to bring my technical skills and problem-solving abilities to CV Genius’s IT team. I look forward to discussing how my experience aligns with your mission, and I’m available for an interview at your earliest convenience.
Don’t forget to include a clear call to action encouraging the employer to reach out for an interview.
Personally, I would have liked it if the applicant had also repeated their phone number or email address in the closing paragraph. This extra detail, while optional, just makes the closing statement that extra bit compelling. It says, ‘I’m ready to interview when you are; here’s how to reach me.’
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