PERSONAL STATEMENT
Hardworking shop apprentice with six years of working experience across five-star corner shop. Reliable and self-motivated with proven track record of efficient back-counter operation, product knowledge, up & cross selling. Seek opportunities to blend experience with hard work in delivering customer service expectations and improve shop profitability
KEY SKILLS
- Excellent organisational skills
- Skilled with Point of Sale software (TokenWorks Magnetic Card Reader, Plexis Software Plexis POS)
- Conversational French speaker
- Negotiating skills
- Pallet packing and unpacking
- Punctuality
- Time management
EDUCATION
Avon Secondary School, Portishead (2007–2014)
A-levels: Maths (C), French (C), English Literature (B)
GCSEs: 8 A–C including Maths, English, and ICT
WORK EXPERIENCE
Pasture, Bristol
Restaurant Apprentice, Dec 2018 – Present
- Successfully serving customers at till, leading customer service, and serving food in this three-star restaurant averaging over 250 guests daily
- Engage customers and enlighten them on product availability and the different types of delivery options to enhance selection process and improve customer retention by 20%
- Increase order delivery speed by 20% to raise restaurant productivity and improve customer service
- Led team members on sales activities to include throwing themed events and organising workshops to exceed sales target by 30%
- Regularly maintain at least a 90% customer service feedback rating
- Carry out drinks preparation and serving, take orders, and ensure timely delivery of meals for 8 hours daily
Waitrose, Clifton, Bristol
Store Apprentice, May 2017 – November 2018
- Led and coached 3 new team members on customer service and practical store work over 3 months
- Participated in sales and cross selling campaigns to achieve sales margin targets of 15% quarterly
- Handled POS machines, vending machines, rubbish bins, pricing guns, tagging guns, and labellers excellently for 2 years without any property damage complaints
- Fielded customer complaints and offered workable solutions, leading to a 10% decrease in full refunds
Tesco Express, Broadmead, Bristol
Customer Assistant, May 2015 – March 2017
- Checked out upwards of 150 customers daily, ensuring they each had a seamless, pleasant experience
- Greeted and interacted with customers, seeing them all through stages of shopping and payment, leading to a 5/5 customer positive feedback on the website
- Collaborated with colleagues to efficiently handle customer returns and supported successful activities aimed at improving customer turnover by 15% monthly
- Stocked shelves, restocked products, and managed stock level inventory of over 200 products ensuring 24/7 product availability on display in a fast-paced environment
HOBBIES AND INTERESTS
- Avid cyclist, regularly participating in regional races
- Amateur viola player
- Enjoy socialising with friends