PERSONAL STATEMENT
Empathetic and dedicated professional with comprehensive experience volunteering at various facilities hosting animals and administering pet adoption. Demonstrated ability to calm, feed, groom, and walk animals; clean living areas; and maintain documentation. Adept at training and supervising teams, coordinating awareness programmes, and educating pet owners. Established communicator with the ability to foster strong relationships at all levels of animal care agencies.
WORK EXPERIENCE
RSPCA, Bangor
Volunteer Coordinator, December 2019–Present
- Assess animals for illness/injury and report symptoms to the supervisor
- Perform volunteer activities as per regulations determined by the Royal Society (RSPCA) for the Prevention of Cruelty to Animals
- Create documents and profiles of over 200 animals for potential adopters
- Assist the public in claiming lost animals and providing further care
- Coordinate training programmes for all volunteers to develop knowledge regarding animal care and management
- Design manuals with necessary information for both foster and permanent pet owners
RSPCA, Bangor
Volunteer, June 2017–November 2019
- Managed the front desk and supported staff by filing and organising animal records as well as answering phone calls
- Delivered exceptional customer service by efficiently answering inquiries
- Maintained inventory of animals’ food, water, and linens
- Provided compassion and care to animals while adhering to RSPCA’s policies for rescuing animals
- Established and maintained professional relationships with multiple rescue and foster agencies
Do IT, Caernarfon
Animal Care Volunteer, May 2015 – May 2017
- Delivered effective training on resolving animal behaviour issues to pet owners
- Managed documentation for releasing shelter animals for adoption
- Observed animals regularly to assess illness and injuries
- Groomed up to 15 dogs and 20 cats daily
EDUCATION
University of Leeds (2013–2017)
BA in Pre-Veterinary Science – Upper Second-Class Honours (2:1)
Brightside Upper School, Sheffield (2006–2013)
A-Levels: Maths (A), Animal Science (A), English Literature (A)
GCSEs: 10 A-C including Maths, English, Combined Science, and Geography
KEY SKILLS
- Deep knowledge of animal behaviour
- Skilled in handling animals with care
- Ability to interact calmly with animals
- Proficient in determining incoming animals’ physical condition
- Expert at assessing animals’ breed and age
HOBBIES & INTERESTS
- Avid cyclist, regularly participating in Welsh races
- Amateur viola player
- Talented gardener