PROFESSIONAL EXPERIENCE
Client-focused Care Worker with a 12-year track record of providing dependable care and support to patients. Demonstrate a thorough understanding of the Care Quality Commission’s regulatory structure and the Health and Social Care Act. An outstanding team player who is trustworthy and industrious. Strive to apply knowledge and expertise to provide patients with the individualised care and support they need to manage a range of medical concerns.
WORK EXPERIENCE
Cleveland Clinic London Hospital, London
Care Worker, September 2017–Present
- Reduced recovery time by 20% through assisting patients at every stage of testing and screening, providing necessary support along the recovery journey
- Maintain 100% strict adherence to DPA guidelines to ensure the security and privacy of patients’ sensitive information
- Manage a caseload of 3–4 patients weekly, offering them care and help on a regular schedule
- Received 6 personal letters from patients and family members thanking me for my excellent client handling skills
- Personalised procedures for giving drugs to 10 patients to ensure drug compliance in accordance with patient care plans
- Assisted patients (ages 69–89) with daily activities, including bathing, eating, and movement needs
Reliance Medical Mutual Clinic, Birmingham
Care Worker, June 2009–August 2017
- Developed and achieved 85% of stated goals with patients toward developing skills, strength, and independence following surgical recovery plans
- Offered timely support and help for clients in line with physicians’ treatment guidelines
- Created a relaxing environment at all times to make patients feel at ease — client satisfaction led to 10 direct referrals, increasing client base by 27%
- Supported vital signs monitoring to ensure accurate follow-up of patients on a rotational schedule
- Managed the daily needs of 10+ bedbound patients, ranging in age from 68 to 97, which included grooming, dressing, turning, and transferring from beds to chairs
- Maintained a neat, secure, and healthy environment at all times
EDUCATION
University of Leeds East London (2014–2016)
Master of Arts in Counselling Psychology
- Upper-second class honours (2:1)
- Top 10% in the programme
- Relevant modules: Social Welfare and History of Social Work
University of Portsmouth (2006–2009)
Bachelor of Science in Guidance and Counselling
- NVQ Senior Health Care Support Worker Level 3
KEY SKILLS
- Patient care
- First aid
- Observational skills
- Patience
- Confidentiality
- Time management
- Long-term care
HOBBIES & INTERESTS
- Listening to orchestra
- Knitting and crocheting
- Reading mystery novels